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Old 09-18-2013, 09:04 PM   #1
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Join Date: Sep 2013
Posts: 2
Angry 2014 Georgetown Forest River

I recently joined the forum to see if anyone else were having problems with their Georgetown. Well I quickly discovered that I am not alone.
I purchased my 2014 Georgetown 351sd bunkhouse in June of this year from a dealership in Texas. All went well until the trip home in my brand new 2014 RV. first the so called speaker "woofer" began making a buzzing sound so annnoying that i just turned the radio off. on my first outing with the wife and kids, one of the 13" tv's in the bunks went out, try explaining that to a kid as to why his sisters tv works but his doesn't. after about two weeks of haggling with the dealership they finally sent me another TV, my expense was to return the defective one via USPS with proof of mailing of which I had to proove that it was mailed to the dealership by faxing them a copy of my receipt, my follow up calls were that they had not received the Tv that I had sent. The same week I began having trouble with the darn screen door and the entrance / exit door that wouldn't stay closed i managed to make a few adjustments on the handle myself on that one. A few days later I began having trouble with the electric steps that did not seem to retract when the door was closed. my first call to the dealership i was told to give it some time. That was early July, by mid July the steps finally stopped working and of course they stayed in the open position, luckily i was parked when I noticed it. HERE is the good part. I have to manually tie the steps in place just to get home all the while hoping that the rubber straps I used would hold up on the way. callling the dealership i was referrred to forest river who referred me to a local Camper dealership that does warrarty work for forest river. First some company called "quickie" sent a motor which was not the problem, you could hear the motor whinning each tiem the door was opened and closed. I decided to take a look myself and found that a large bolt was very loose. Quikie sent a bolt.
i am no mechanic but i can tell when a bolt has been sheared and that was the problen then and its still a problem now. In the meantime i have not been able to use my New 2014 Georgetown until, and if the steps ever get repaired. Sure i have made all kinds of calls and a week ago today I finally made contact with someone in Warranty Service over the span of about 5 weeks, of which I had not been able to use the RV, i refused to hop in and hop out of a brand new 2014 RV. the warranty person assured me that they would order new steps for the RV. Thats another week and another tailgate I missed. In fact i called seversal times today only to get a voice mail.
This is one that I did not see coming. Its my first RV purchase and i have concluded that " I AM NOT ALONE". If only i could have read some forums prior to purchase instead of brochures and warranties. Hopefull i will get my new steps installed before the tailgate season ends. If not I intend to be an "X" rv owner very darn soon.

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Old 09-21-2013, 07:29 AM   #2
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Join Date: Sep 2011
Posts: 196
Typical first year teething issues and they all seem to be supplier supplied items. No idea why your dealer was such a dope about a TV swap or the repair folks about a sheeted bolt, but again that's out of Forest Rivers bandwidth.

To be honest, if the TV and step issue makes you question RV ownership then get the FOR SALE sign now because they are like a house: there is always a project list.

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Old 09-21-2013, 10:44 AM   #3
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Join Date: Sep 2012
Posts: 143
Every new RV has the these issues. It's not like the auto industry. I have a 350TS 2013 and have had the hydro pump replaced, steps replaced, etc. I have a list of about 18 more things that need to get fixed and am taking to the factory next month for repairs. Most dealers warranty service is absolutely worthless. Took the unit this spring to dealer where it was purchased....12 items on the list. They fix 1 thing and broke 2 more things in the process. That's dealers for you.......

It takes the first year or so to get the MH in shape, but hang in's worth it!!
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Old 09-21-2013, 02:41 PM   #4
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Join Date: Jun 2009
Location: Fulltiming
Posts: 164
Yep, dealer's warranty service is not generally the best. You bought "a box on wheels" like the rest of us. Problems do occur and require patience to remedy. Your issues are with the "components" that are installed in the MH by FR. I don't see how anyone came blame FR for that. IMHO, Forest River is one of the better RV manufacturers in the business. Call April at FR warranty service in the corporate office and see if you can get some relief from her.

Otherwise; I recommend putting up the "for sale" sign in it and go buy a Bagowinnie; or go swap it with the Robertson's "Duck Dynasty" motorhome.
Pete and Patty
2010 Georgetown 378TS; 2012 4dr Jeep Rubicon
1 Yellow Lab (hers);1 Little Bitty dog (mine)
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Old 09-24-2013, 06:15 PM   #5
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Join Date: Nov 2012
Posts: 2
We have a 2013 Georgetown 360XL. Same type of PITA problems. Leaky windshield, leak where shower skylight meets body, loose trim etc. this is our first Class A and I wish I had bought another brand. The dealer servicing our unit does a good job, but I'm tired of constantly finding things to repair.
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Old 09-25-2013, 12:07 PM   #6
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Join Date: Jul 2012
Location: Western New York State
Posts: 766
Like others who have posted, ALL RV manufacturer's will have their share of problems. This certainly is most prevalent upon delivery and the first year or so of use. Why does this exist in the RV industry more than others, who knows. Makes you wonder how some supply companies such as Lippert stay in business, though I believe they did go bankrupt a few years back and Berkshire Hathaway, parent of Forest River, bought them at a fire sale.
2011 Georgetown 330TS
RAV4 on MasterTow Dolly
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Old 09-25-2013, 12:17 PM   #7
Join Date: Feb 2011
Posts: 32
I really feel bad reading all of these issues that people are having. We couldn't be happier with our dealer. We had a Cub earlier and had nothing but problems. Our dealer bent over backwards and argued with Forest River to help us. Then after everything was fixed we got a 29U, then that was totaled because of hail. We now have a Surveyor and had some preliminary issues but nothing earth shattering. So to make a long story short, we really love our dealer.
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Old 09-25-2013, 03:56 PM   #8
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Join Date: Dec 2010
Location: Apple Valley, CA
Posts: 340
As stated above, MANY motorhomes have MANY problems the first year. I have had motorhomes made by Fleetwood (4) and one Itasca (Winnebago) and now a FR. At the end of the first year, everything was working correctly. I still have things go wrong (I use my mh), and most are easily fixable. Remember you have a house that goes through an earthquake everytime you move it. A RV owner needs to be patient, flexible and somewhat of a handyman. But as also stated, it is worth it.

My dealer, Mike Thompsons in Colton, CA was great to work with, fixed everything, and FR has been good by approving all fixes, and even out of warranty problems.

Happy Trails, Forrest
Happy Trails
(Forrest and Donna)
2011 Georgetown 378TS
2011 Ford Escape V-6 4X4
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Old 09-25-2013, 04:17 PM   #9
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Join Date: Oct 2008
Location: EML(Fort Worth, TX)
Posts: 107
You almost need to be mechanically inclined and willing to fix things every time you go out. For me it's become somewhat of a challenge, "what's going to break this time"?........It is a house on wheels.....I also read a lot prior to purchase, so knew what to expect (and I'm getting it..). Plus I get to learn new things...last time out the slide broke and the generator low oil pressure sensor I know exactly how the cross shaft mechanism works to get my kitchen out. Can only guess what's next.


2009 Charleston FR - roughly 26 k miles now.
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Old 09-25-2013, 04:36 PM   #10
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Join Date: Sep 2006
Location: Southern Ontario
Posts: 774
All that ranting over such trivial things. Heavens no personal TV for the kids?
Nothing here that would warrant no use of your motorhome.
One requirement for RV'ing is to be somewhat handy.

2008 Cardinal 30RKLE 5th wheel sold
2006 Rockwood 2607, 2001 Traillite
55 nights 2009, 53 for 2010
44 for 2011, 38 for 2012, 35 for 2013, 51 for 2014
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