Originally Posted by BigGeorge
Yes on the Allen head but no threads. The bolt has been sheared off. I have only used this thing a few times.
Open the battery access panel (the inside stairs that come out) and you should be able to grab the other end of the threads and screw it out with a pair of pliers or visegrips. Check the hole in the big gear and make sure it hasn't been worn oblong. You can also get some bungi cords and "tie" the stairs up from inside. It's a little easier than climbing under the RV.