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Old 04-01-2014, 04:15 PM   #11
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I have a Carefree Power awning that has the same problem. The motor assembly came apart while going down the road. Over $4000 in damage. It would be nice if Carefree has a recall too!!
Wow, that bites. We were really surprised that there was no damage to the paint, fiberglass, or windows.

If FR refuses to do the work, is there a way to report it since it's a recall? This is a very dangerous thing. Glad no one was hurt in our accident, but my 6 year old freaked out and started crying when he heard the bang.

When we get everything repaired we need to figure out a way to lock the awning while in motion.
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Old 04-01-2014, 04:36 PM   #12
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Wow, that bites. We were really surprised that there was no damage to the paint, fiberglass, or windows.

If FR refuses to do the work, is there a way to report it since it's a recall? This is a very dangerous thing. Glad no one was hurt in our accident, but my 6 year old freaked out and started crying when he heard the bang.

When we get everything repaired we need to figure out a way to lock the awning while in motion.
What I did is cheap, easy and works.
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Old 04-01-2014, 04:43 PM   #13
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Thanks for the info. I'm going to talk to my dealer and see if it is my rig and have them fix it right away.


mike from wis. 2013/3450 cardinal 2500HD Duramax
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Old 04-01-2014, 04:43 PM   #14
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Now, here is something that I don't understand. We bought our coach from a place about 2 ours away from home. Not only do I not feel like driving that much to get things fixed, but I hate the dealer. I found out that there is a GT dealer 25 from the house. I called them and the young guy that answered the phone said he didn't think they would do warranty work unless the coach was bought from them. He said, he had to ask his boss and would call me back. Still waiting....

Is that normal? Why wouldn't any GT dealer want to do the work?
Luckily my unit is not affected but I went and read the owner notification letter on the NHTSA web site and it appears that they don't want you to drive your coach at all. Says to call them and they will come to the coach:

http://www-odi.nhtsa.dot.gov/acms/cs...3V203-0123.pdf

Hope you can get it fixed quick...
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Old 04-02-2014, 10:52 AM   #15
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Wow, that bites. We were really surprised that there was no damage to the paint, fiberglass, or windows.

If FR refuses to do the work, is there a way to report it since it's a recall? This is a very dangerous thing. Glad no one was hurt in our accident, but my 6 year old freaked out and started crying when he heard the bang.

When we get everything repaired we need to figure out a way to lock the awning while in motion.
Al, did your awning extend on it's own? I was thinking you departed with it still extended, which wouldn't necessarily point toward being caused by this recall? Maybe I didn't understand correctly.

Beyond that, certain FR will address any recall issues.

As for warranty work - the reason some dealers may not "want" to work on a particular brand (and this applies to all brands, not just GT) is that they are reimbursed a lesser amount from the manufacturer than their normal shop rates. Now many will do this as a goodwill gesture and try to win favor of future customers, but some do not view it this way.

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Old 04-02-2014, 10:55 AM   #16
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Ugh this likely includes our rig. I guess I'll speak with FR.
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Old 04-02-2014, 11:13 AM   #17
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Al, did your awning extend on it's own? I was thinking you departed with it still extended, which wouldn't necessarily point toward being caused by this recall? Maybe I didn't understand correctly.

Beyond that, certain FR will address any recall issues.

As for warranty work - the reason some dealers may not "want" to work on a particular brand (and this applies to all brands, not just GT) is that they are reimbursed a lesser amount from the manufacturer than their normal shop rates. Now many will do this as a goodwill gesture and try to win favor of future customers, but some do not view it this way.

-Mike
Well, when it happened I blamed myself because I would have never thought that something like that could have happened on it's own. We simply said, it was operator error, and called the insurance company for a claim. Both DW and I walked around outside and don't recall seeing the awning extended, but then again it's sits pretty high. After receiving the notice from Good Sam, we figured that it could have been the recall issue. We both recall hearing a noise before we heard the big bang. We thought it was just thing shifting around since we were just leaving the camp. I wished I would have kept the tube with the motor in it because that would have answered what really happened. Problem was that there was no way to carry it with us so we took it all to the dumpster after verifying with the insurance company that we didn't need to keep any of it. Now, the other thing that made sense later was that a camper stopped by after the fact and said that he saw us leave and he didn't recall the awning being extended. I blew him off and told him that it was too early in the morning.
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Old 04-02-2014, 04:04 PM   #18
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Talked to Dometic - awning recall are for serial no 306xxx thru 314xxx.
You can find s/n on one of the arms or on the fabric. Recall phone
888-447-0003.
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Old 04-02-2014, 04:12 PM   #19
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Talked to Dometic - awning recall are for serial no 306xxx thru 314xxx.
You can find s/n on one of the arms or on the fabric. Recall phone
888-447-0003.

Whew...!!!! Just checked ours and it is a 317xxxx - big sigh of relief - thanks for the information 👍😉👏
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Old 04-02-2014, 06:49 PM   #20
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Talked to Dometic - awning recall are for serial no 306xxx thru 314xxx.
You can find s/n on one of the arms or on the fabric. Recall phone
888-447-0003.
We removed everything including the arms, brackets, and metal protector and left everything at a dump in GA. Is there another way to find the serial number?
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