Awning won't come out

[Gordon and Dawn]

We have an 09 357QS and the auto awning, a Weatherpro from A and E will not deploy. I tried the switch inside by the entrance door and it makes no noise when pushed to the " out " part of the switch, but does make an electrical click-unlock sound when pushing retract. It does the same when using the remote. Remote battery is new. No breakers are tripped. We have only used it a couple of times, but never a problem at those times. Any hints or help would be great. Thank you in advance.

[JohnnyMeteor]

Same awning on my 350 TS, it was doing the same thing. They had to replace the control module.

[kthoms]

Are your keys in the ignition? - wife called me in a panic one day about the slides and sure enough that was it...

[Gordon and Dawn]

Thanks guys. Kthoms, I'm thinking you mean that the keys are supposed to be out? Yes they're out. Didn't think of that though. And Johnny, I'll check the control panel out to see if it might be that. Other people on this forum have spoken about the actual motor going bad. More to check out. Thank you both.