Originally Posted by Gordon and Dawn
Thank you Al.. I do have it on my answering machine. All messages back and forth have been calm and nice. I'm figuring out what and how to say it all in a tactful way instead of just words flying out of my mouth. Hoping that the person that had theirs replaced would see this. How come they got theirs replaced but not ours?
I would say that you took it to an authorized dealer because that was the instructions you were given by the FR representative. Mention the fact that you were told it would be taken care of by FR. They'll come back and say that they didn't say that and you can say you have it recorded. Now, they are probably reading this thread and if they are, they should Man up and take care of you.
In all actuality it is easier said than done. I have to let DW take care of things like this because the minute I smell BS, it gets ugly. Someone gave me the FR hierarchy, but can't find it.
I can understand their side because you are the second owner, etc. However, they are aware that this is a known safety issue and have replaced it for other members. Not only that, but like you said, they told you it would be taken care of. Remember that the squeaky wheel gets the grease.
Hopefully they'll take care of you. I don't think they'll lose any money in doing so.