Chassis warranty

[cfsoistman]

I had the misfortune of having a rear gear break on my Georgetown. I heard a noise and a then a whining sound at the transmission. Called Ford and they referred me to a local Ford dealership. I called them, told them what I was driving and the reply was "Sure, bring it in". Next day I show up and they have me pull it inside the building at the service writers area. Their first statement was "WOW! That's a big one". Once the Service Mgr. saw it he took me back in their shop. They can work on 32ft motorhomes but anything longer will stick out the back of the building. This makes it impossible to pick up any higher that the door opening.
I was referred to another facility close to where I work so I towed my car there and left the coach. They had it a few days and couldn't find anything wrong. I picked it up after work. I got 6 miles from their building when all hell broke loose. The coach started bucking, clunking and sounding like it was shearing off gears in the rear. Fortunately I was able to get off the road and still had my car behind me. I called the dealership and they had me call Ford to get it towed back to their facility. Imagine my surprise when I called them and found out my coach was still listed as Forest River being the owner. This was almost 3 years after we picked it up. The coach got towed back, Ford replaced the rear and it's been quieter than ever before and it only took 7 days to get back.
I'd recommend calling Ford and making sure the coach ownership has been changed to you so in case it becomes necessary the information is correct. I was told my dealer should have taken care of this but didn't.

Warranty is 5 years or 60,000 miles on the chassis.