Originally Posted by lduncan
Do you have the contact information for Williamsburg furniture, I will try them first
Williamsburg Furniture Inc
2096 Cheyenne St, Nappanee,
IN 46550, United States
It really is a crapshoot either way. You should give Travis at FR a call, I spoke to him once on an unrelated matter and he was great, but don't get stuck in a finger pointing war.
I firmly believe that FR is ultimately responsible for the equipment they deliver. If they have a problem with a supplier, they should take it up with them. I do however give them a pass when its an appliance, just because its easier to deal with the manufacturer.
Depending where you live you may have extended consumer protection laws like we have in Quebec.