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Old 03-23-2013, 12:00 PM   #1
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Electric Step Knocking Noise

The electric step on my 351DS makes a loud knocking noise for a few seconds when it retracts. It seems to do it once its fully retracted as if the motor is still trying to pull it in but can't. Seems a simple adjustment is in order. Does anybody know how to fix this?
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Old 03-23-2013, 12:10 PM   #2
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spray some lube on all moving parts
and check for any broken or missing bolts
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Old 03-23-2013, 12:12 PM   #3
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Any particular type?
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Old 03-23-2013, 12:53 PM   #4
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Here's the manual:
http://www.strombergcarlson.com/pdf/...epElectric.pdf

Also, I had some issues with my set too. Calling these guys is worth it. Their phone number is 231.947.8600.

Mine was installed with two loose bolts.
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Old 03-23-2013, 02:29 PM   #5
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Thanks. I'll take a look.
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Old 03-23-2013, 07:19 PM   #6
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Don't lube it..it is all sealed. I had the same issuer. It is an adjustment issue or in my case a new circuit board.
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Old 03-23-2013, 10:46 PM   #7
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Check the nuts on the ball joints and buy a spare one mine broke a few weeks ago due to the nuts being loose.
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Old 03-24-2013, 06:47 AM   #8
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i had the same problem .they had to replace motor and control board per dlr the step has a 2 year warranty
brianj
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Old 03-24-2013, 04:03 PM   #9
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"Six months ago the entry steps started slipping and grinding on both in and out operations. I disassembled the step cam bolt shown here to the left of the black pivot bolt, it was wobbling loose. Made sure it was clean and dry and then reassembled with max torque. I then put witness marks on the bolt in silver and black to keep an eye on it. As of today everything is fine, the step maker just didn't assemble the cam bolt tight. The grinding by the way led to shear failure of the bolt which in many units had happen. The steps then would swing in and out without control.
The left picture shows the arrangement of these spherical end rod bearings. the two are coupled to drive the large rotary shaft which is the step driver."

Written awile back, still no looseness. The bolt is actually a "ball stud, bolted tight to the rotating plate. You ID it as it secures the shaft with the two universals joints. To the steps. This is a three step Lippert
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Old 03-24-2013, 10:51 PM   #10
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Mc master carr carries the ball joints/ballstud for $6 each.
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