Quote:
Originally Posted by georgew48
See my post about great customer service.
Coming across I70 in Indiana has to be the roughest interstates in the US. With that being said, my rear roller shade in my 377ts broke the plastic clips that hold the shade in the bracket. I called Irvine Shade & Door in Elkhart and told the. What happened and ask if I could order two new brackets. The lady told me she would send me some free. I got the package today and it had four new brackets in it. Thank you for standing behind your product.
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Same here on my Cardinal. I told her I wanted the larger bracket with the screw holes both vertical and horizontal. Then I screwed up into the cabinet. The cabinet has a false bottom so it didn't go thru the floor. Very solid now!
Great customer service but sure was a pain pulling out the sofa and replacing everything.