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Old 01-03-2011, 04:32 PM   #1
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Location: National Park, New Jersey
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Fireplace won't go on

Hello, we have a Georgetown 378 with the fireplace and it won't go on with the remote, does anyone know if there is an off / on switch someplace.
I checked the fuse panel in the bedroom and changed the batteries for the remote. It just won't come on. It is plugged in also.
thanks for any help you can give...
Joe & Jeannette

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Old 01-03-2011, 06:33 PM   #2
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Dimplex Fireplace

I have a 378 and I believe all the fireplaces installed, are manufactured by Dimplex, and they have a web site @ Dimplex - Home Page.

In regards to other switches there is a switch and lite indicators behind a panel at the bottom of the fireplace. The panel cover is on a hinge at the bottom of the panel. Just grab the top , approx 2 - 3 inches from the bottom of the fireplace and pull out.

If this does not work for you, I suggest you go to the above web site they have manuals available for down load.

I hope this helps


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Old 01-03-2011, 10:31 PM   #3
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Thanks Gary, one link lead to another and I found it at CFW Corp.
It's an HEF 26 FG model and there is a touch pad on the front of it at the bottom, but that doesn't work either, so I'm still looking as to why it don't work.
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Old 01-04-2011, 10:26 AM   #4
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time to pull it out. I would suspect a burned or broken wire.
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Old 01-04-2011, 01:37 PM   #5
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Recall notice for Dimplex remotes!!!!!!!!!!!!

Not sure if this is related to your fireplace problem of not working, but there is a recall notice number 1.00-26 about the remote control receivers for Dimplex electric fireplace or electric stove units for various years. These are typically the model used by Forest River. The notice states that the receivers may overheat and cause a fire. Owners are advised to immediately unplug the receiver from the electrical outlet and the fireplace from the receiver. Owners should contact Dimplex at 1-888-346-7539 for replacement information.
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Old 01-04-2011, 02:53 PM   #6
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Is there an URL address for the recall? I couldn't find it on their site. Thanks, NorminN.B.
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Old 01-04-2011, 03:20 PM   #7
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Old 01-05-2011, 09:27 AM   #8
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I have a 2011 378 and the fireplace doesn't have a remote. Our last three rigs have had the dimplex fireplaces. One with a remote control, two without. One the one with the remote the fireplace was plugged into the remote receiver and that is then plugged into a wall outlet. You can unplug the fireplace from the remote receiver and then plug it directly into the wall. Then you will know if the receiver is bad or the whole fireplace is. You have to pull the fireplace to do this, but it is relatively simple to do. Our fireplacde is plugged directly into the wall outlet behind the fireplace. On our rig that had the remote. The remote quit working so dimplex sent me a new receiver, the dealer took care of getting this, but I never did put it back in. I just ran the fireplace manually from then on.
Don & Carol Niemeyer and Sandy
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Old 01-05-2011, 09:42 AM   #9
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Just to post it in this thread, the fireplace in my 2010 Flagstaff 8526RLWS 5th wheel is model number 23EF010GRA made by TwinStar International (China). So far everything wrks just fine.
Phone: 866-661-1218

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Old 01-07-2011, 08:16 AM   #10
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Jan. 07,2011
Hello, after a lot of research I've come to the conculsion that the company that makes this fireplaces for Forestriver in Canada (CFM ) is out of business and anyone with a model HEF26 FG is out of luck. I still don't know why it won't come on, but I did call Mr. Mike Burns in motorhome warranty and he directed me to Gregg in the parts dept. who has not e-mailed me or called me back. Mr. Burns seems to think it may be the circut board. Me I'm not so sure what it is, all I know is it don't work and there seems to me no place to resolve my problem. But just in case this happens to anyone else and they are able to get it fixed, please keep me in mind and let me know how you did it.
Thanks Very Much to everyone who has written.
Joe & Jeannette 2008 Georgetown XL with an unworking fireplace.

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