Originally Posted by kentdavido
Wow those are some incredible stories. I feel they have become complacent and this is normal to the dealership because this kind of stuff happens to them all the time. If I was a dealer I would be selling a product that made us look good. Everyone of the issues is a black mark on the dealership. And it seems to me the subcontractors who represent the products that are installed in the rigs are the ones who are neglectful. I just want to talk to Forest River to express to them the issues we've had with the service company who takes care of full-size residential refrigerators.
Thanks for listening.
I agree that the service company that repairs the residential refrigerator is totally at fault. I had my 2015 CC in the shop for 4 times for a leaking ice maker on the Whirpool fridge. First they said it was the shutoff solenoid. Replaced that, still leaked. Then they said it was low water pressure to the ice maker?? Replaced the water shutoff valve, still leaked. Replaced the whole ice maker unit, still leaked. Replaced the ice maker unit again along with the supply line. It finally works. Not sure what the cause was for the leak, but it finally got repaired after 5 months. Each time the service company came to work on the ice maker it was a different service man so each one had a different idea of what was wrong. And of course they didn't have parts with them so they had to be ordered. (Many weeks of delays due to this). More delays waiting for authorization from FR. Very frustrating indeed.