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Old 06-19-2013, 11:10 AM   #1
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Smile Forest River Came Through

Monday I posted asking for the Georgetown Customer Service contact information, thanks for all the responses.

I emailed April Connor at FR in regard to leaking hydraulic hoses on our 2011 378. Yesterday I received a reply that FR wil cover all parts and labor for the repair but the works needs to be done by a Georgetown Dealer. No problem on that.

Forest River does stand behind their products event when out of warranty by 15 months.
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Old 06-19-2013, 12:51 PM   #2
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Monday I posted asking for the Georgetown Customer Service contact information, thanks for all the responses.

I emailed April Connor at FR in regard to leaking hydraulic hoses on our 2011 378. Yesterday I received a reply that FR wil cover all parts and labor for the repair but the works needs to be done by a Georgetown Dealer. No problem on that.

Forest River does stand behind their products event when out of warranty by 15 months.
When we had our Rockwwood Forest River stood behind their product with no questions asked. Different story with our 2013 Prime Time unit (a company owned by Forest River). When we change this camper we are going back to the Forest River brand.
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Old 06-19-2013, 06:04 PM   #3
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April is the best if she can do it she will and so is Rick Black service manager at Forist River in Elkhart IN
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Old 06-20-2013, 12:13 AM   #4
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Ditto on Rick Black. Dan Evans, warranty shop manager, is good to work with also.

Let them know if you have other issues and they will do their best to accommodate you.

We full time and they provided hotel accommodations during repairs.
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Old 06-20-2013, 12:16 AM   #5
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Ditto on Rick Black. Dan Evans also.

Let them know if you have other issues and they will do their best to accommodate you.

We full time and they provided hotel accommodations during repairs.
Wow! That is Awesome!
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Old 06-20-2013, 12:27 AM   #6
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My service department contacted FR after noticing that my windows were showing signs of seeping. Got approval to do the work even with it being out of warranty.
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Old 07-01-2013, 11:38 AM   #7
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HI

Can you post April's e-mail address?

I need a source who will get back to me about a problem I'm having.

TKS
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Old 07-01-2013, 11:41 AM   #8
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Me too. I would like some help with my "Furnace turns on when Air is running" problem.
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Old 07-01-2013, 12:17 PM   #9
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Old 07-02-2013, 11:18 AM   #10
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April and FR finally took my 2010 back to Elkhart to replace the entire roof/ceiling and while there replace entry door, swing out steps, some hydraulic lines (although got dripping still) and re-glazed the window. Very thankful to FR and April.
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