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Old 07-27-2012, 09:36 AM   #1
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Location: Desert SW - Arizona
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Forest Rivers John Armstrong & April Conners

I know we hear about the problems we have with our Georgetowns but I must say that Mr John Armstrong and Ms April Conner are doing a great job. It must be very difficult to manage the Georgetown Warranty department but I have always been called or emailed back with answers and help.

These two are doing a job to manage complaints for FR. Yes, FR Georgetown has issues but I have to look at the human side and say thank you John and April for the most difficult job in the world trying to keep us happy.

I have sent many thank you emails to them both to make them aware that their hard work is greatly appreciated.

It only takes a moment to send them a thank you and trust me it goes a long way in making their hard job more worthwhile and rewarding personally. I have send a few myself. Have you considered it?

Here is their email addresses just in case you would like to say thank you.

Mr John Armstrong

Ms April Conner


2012 Georgetown XL - 378TS 49,000 miles
(2013 - 98 days) (2014 - 117 days) (2015 - 67 days) (2016 - 115 days)
USAF Retired - MSgt

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Old 07-27-2012, 07:56 PM   #2
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John also has done a great job for me a number of times.
I had a chance to thank him in person when we stopped in at Elkhart on our way home from TX in the spring. Several times I emailed him in the evening and had an email back before 8AM the next day.

2012 Georgetown 378TS Fire Mist
2008 Honda Fit
ReadyBrake™ Surge Brake System integrated with ReadyBrute™ Elite RV Tow Bar
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Old 07-28-2012, 05:02 PM   #3
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Yeah, there going a great job
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Old 08-28-2012, 11:32 AM   #4
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Location: Anywhere we are in our RV is home.
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I am having some 378TS Georgetown an owner, maybe you can help me. I just purchased a FIT...for towing. Hope you like yours!

Vonnie Mathiesen
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Old 08-28-2012, 01:26 PM   #5
Join Date: Apr 2012
Posts: 72
You must be on his good list,i have e mail him,and call ,got no return call or e mail.Have got a call back from April.The dealer were i got my coach gave me his number for a contact at Forest river.On my last trip i had trim from above my oven fall off,plus trim panel above sink in bath room fall down. Both was cause by staples not in the right place.To me there is no reason for this kind of work.
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Old 08-29-2012, 09:12 AM   #6
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I agree...........April and John are doing a great job. Remember that you'll do better to deal with the issue(s) at hand and not to use them as a vent for your frustrations. Use them to work with as opposed to work against!

April was very helpful with me within just a couple of phone calls I had with her.

Ken and Terry
2010 Georgetown 330TS being pushed by our
2017 GMC Terrain toad (4 wheels down)
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Old 08-29-2012, 02:24 PM   #7
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i give high kudos to ms. o'conner

liven life in east TN and wherever my
2011georgetown280ve, and
2016 fordexplorer and hemi RAM
take us
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