Closed Thread
 
Thread Tools Display Modes
Old 04-19-2012, 02:40 PM   #1
Member
 
Join Date: Apr 2012
Posts: 80
Forrest RIVER QUALITY

I bought a new George Town XL 378 coach about a month ago.I would love to take back,I will never buy a Forrest River RV again .Have used 5 days and have spent lots of time fixing one thing after another.Has nice things in it, but who ever built it done a very poor job,now main slide has wood coming off on bottom of slide because Forrest River did not take time to fasten metal bar right.This will be a major job,bottom of slide needs to be replace,shop were it is now can not do. I have been repairing things most of my life,any one who dose this Quality of work should not be building RVS.All double door cabinets doors was too tight,had to move hinges.Wall Panels not glue to studs.Trim not glue or nail,and very uneven trim .Rear air bad.Air mattress in front fail first time i try to use it. Shower door guides out of place.Carpet in black tank.Door air shock bracket bent and rusty.Pull fire place out to look for place to run cable,floor was cover with saw dust and cut off wire,would of took another min or less to clean ,NO PRIDE in there work.Hope ever one has better luck than I have with Forrest River,this was not a cheap coach ,I had a 10 year old dutch star not near as pretty ,not as nice things in it but built with a little pride.
__________________

__________________
manvel is offline  
Old 04-19-2012, 03:11 PM   #2
Senior Member
 
Join Date: Aug 2010
Posts: 855
What do you expect? If you had spend a million dollars on a MH it would probably still look the same. Speed is the name of the game. Make a list of problems/fixes and take it back to your dealer. That is what they get paid for. IMHO FR makes a better than average product. MY 2005 Fiver has been flawless after the initial few bugs and getting fixed what the dealer made a mess of. Some things I prefer to do myself, because no matter what it will not be as nice or as neat as when I do it. Some of these things should have been caught at PDI or predelivery at the vary least. So I would be blaming the selling dealer for some of the issues you are seeing.
__________________

__________________
donn is offline  
Old 04-19-2012, 03:31 PM   #3
Senior Member
 
Forbes's Avatar
 
Join Date: Jan 2012
Location: Tennessee
Posts: 703
In some ways I could blame both the dealer and Forest River, lean more to Forest River, they should have never let this leave the factory. I bought a 2010 CC 36RE yes used one year. The only thing I have really found that was a problem was the shower leaked around the carved doors, nothing major but yet had to be repaired. Now as for the tires, thats another thing, lost one on trip from FL a couple of weeks ago and filed a claim with the road insurance they of course refused it said it was a factory defect and was due to and I quote "cheap #$% tires Forest River puts on there 5th wheel". Of course I called the dealer and they got the insurance company to pay for it after all. ($389.00) I will be contacting dealer again and also Forest River about them, you pay this much for a unit you sure don't want some "cheap #$% tires" on it. The tires are the Load Range made in China of course.
__________________
Forbes is offline  
Old 04-19-2012, 03:36 PM   #4
Senior Member
 
Join Date: Jul 2010
Posts: 467
Donn,
I disagree with you on who should have caught these problems, I do agree a dealer should go over a MH or TT fairly well but they should not have to look for every little thing that should have never left the factory. The list of things wrong with nine was so long they sent horizon transport to my house to take it back to the factory for repairs, which I might add were done nicely but should not have been shipped that way to start with, if they can fix it later than they can build it right to start with. As far as dealers fixing things, they do not have to ! it is up to each dealer if they wish to work on your coach the rate of reimbursement is much lower than the shop rate they can charge for non warranty work so they can and do refuse warranty work on many little items and sometimes on larger claims, in most cases with mine the dealer will order the parts under warranty and give them to me for installation as it just is not worth it to them to put a tech. on small items. And no there is no comparison between a FR product and Newmar of the same price point.
__________________
bob34787 is offline  
Old 04-19-2012, 03:51 PM   #5
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,337
Its under warranty so let them fix it to your satisfaction.
If you had or did an adequate pdi some of these things you
Mention should have been caught or seen by YOU. You in a sense help with Qc that is why they do a pdi.
Its to bad the way you received it.
but don't complain if you do not take it in and let them make it right under warranty.
__________________
TURBS is offline  
Old 04-19-2012, 03:56 PM   #6
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,337
Bob, you as the end user is the best Qc forest river has they have during pdi.
You are not only there to learn the ins and outs but to do
FINAL inspection.
Twist turn open shut latch unlatch turn on turn off everything.
Jmo
__________________
TURBS is offline  
Old 04-19-2012, 04:09 PM   #7
Member
 
Join Date: Apr 2012
Posts: 80
I found things at dealer that was fixed,new coach at any price should not have things like I have found on mine,I live south of Houston,phone a major motor home dealer not far from me,they wanted to know why i did not take it back to were i bought it.Have in a shop close to home now they sell and service Forest River RVS but do not sell motor homes.Waiting on RV dealer were i bought coach to see if they can fix slide,about a 6 hr drive from were i am.
__________________
manvel is offline  
Old 04-19-2012, 04:10 PM   #8
Senior Member
 
Join Date: Jul 2010
Posts: 467
well thats fine but did you run water in your kitchen sink and flush your black tank during your delivery? my tank flush was installed backward and my kitchen sink was not hooked up in the wall. Did your slide drop an inch and a half on your second use? Did your floor show signs of a soft spot on the 4 th use? was your stereo hooked up properly? was your dinette table an inch out of level? Did most of your corner mouldings fall off the 2nd time out? Did the finish come off your faucet within 2 weeks? did your refrig. work, mine was dead from factory, how about the main A/C, mine was installed improperly and had its lines crushed, and the list goes on, yes there is more I just get sick typing about it, all of this from a class c+ that had a sticker of 167,000
__________________
bob34787 is offline  
Old 04-19-2012, 04:26 PM   #9
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,337
Yes everything was perfect before I left.
everything worked like it was supposed to.
I was shown how everything worked including tank flush.
every single appliance was tested and shown how to operate before I left.

Now I have had a few issues so I returned it to the dealer
and all is well.

I'm sorry you or your coach didn't get top notch treatment.
__________________
TURBS is offline  
Old 04-19-2012, 04:39 PM   #10
Senior Member
 
trudinator's Avatar
 
Join Date: Mar 2011
Location: Wisconsin
Posts: 1,326
Everything worked perfect in our TT before we left the dealer. Water was hooked up and running, TV and stereo worked. Appliances were run and they all worked. Outside kitchen was in running order. Outside shower was in working order. Dump valves were in working order. Refrigerator was working on both gas and electric before we left the lot. Furnace was run. A/C was run. Slide out was run out and in. Awning was run out and in. We were taught how to do everything and I personally opened every drawer, every cabinet, etc. to make sure things were put together and working.

There are thousands of people who own FR products; if they have THAT many problems and are producing "junk," they would no longer be in business. They're not the top of the line and we knew that going in. But they're good units for our price range. Unfortunately on these forums, you only hear about things going wrong. No one comes on this site to report that their TT/FW/MH is working great and they're just saying "hi"! So you only see the bad, and not the good. There are plenty of satisfied FR customers to go along with the minorty of disgruntled customers.

As far as you repairs go, I would be taking my unit back to my original dealer to fix everything that is wrong. That is why we purchased from a dealer close to home instead of one of the internet dealers. Although 6 hours away from you, sometimes you have to bite the bullet. There is no way I'd be making all of the repairs myself if I had a laundry list a mile long.

As for the issues with sawdust and wire in the cabinets; every unit has that. These things are built on assembly lines that I'm pretty sure have "rates" they have to meet. What I can't see behind cabinets, etc. I don't worry about. If/when we have to make a repair or adjustment, I'll clean it out then. In the meantime, it's not bothering anyone and no one sees it.
__________________

__________________
2012 Rockwood 8293RKSS
2006 Dodge Ram 2500 5.9L Cummins Turbodiesel 4x4; 2012 Ford Escape 4x4. 3 very pampered cats.
Days camped: 2011: 61; 2012: 66 Days; 2013: 69;2014: 68 2015: 90 Days camped 2016: 34
trudinator is offline  
Closed Thread

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 08:20 AM.