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Old 01-06-2013, 12:51 PM   #1
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FREE Coach-Net Service 1st year

Has anyone used the free service that Forest River gives yo in the first year with Coach-Net?
What is it really for?
Just someplace to call and tell them your mechanical problems?
What services do they supply?
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Old 01-06-2013, 01:03 PM   #2
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Has anyone used the free service that Forest River gives yo in the first year with Coach-Net?
What is it really for?
Just someplace to call and tell them your mechanical problems?
What services do they supply?
We used the service shortly after we got our FW. We had a flat tire in Brenham Texas while at the RV park.

We called the number and a tire repair shop sent out a truck and the tire was changed out with our spare.

Interestly enought, I received a renewal notice in the mail recently and have not done anything with it yet. Last night I received a phone call from them asking if I was going to renew.

So I can say I was satisfied with their tire changing the one time I used it.
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Old 01-06-2013, 01:57 PM   #3
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We used the service shortly after we got our FW. We had a flat tire in Brenham Texas while at the RV park.

We called the number and a tire repair shop sent out a truck and the tire was changed out with our spare.

Interestly enought, I received a renewal notice in the mail recently and have not done anything with it yet. Last night I received a phone call from them asking if I was going to renew.

So I can say I was satisfied with their tire changing the one time I used it.

Thanks
I have the Good Sam Roadside assitance which is similiar.
I got it mostly for the towing but remember FORD has towing to a FORD dealership if you have anything that has to do with the Ford engine tansmission, brakes, etc. That is under warranty for 36 months.

Correct me if I'm wrong.
Iggy
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Old 01-07-2013, 09:04 AM   #4
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Thanks
I have the Good Sam Roadside assitance which is similiar.
I got it mostly for the towing but remember FORD has towing to a FORD dealership if you have anything that has to do with the Ford engine tansmission, brakes, etc. That is under warranty for 36 months.

Correct me if I'm wrong.
Iggy
You're correct with the Ford Towing during the warranty period. Had to use them when my coach had a big time problem in the rear. I was on the way home from the Ford dealership after they had it for 4 days looking for a whining sound in the transmission. On the way home the rear fell apart, bolts had sheared off and the teeth on the rear gear was destroyed. They replaced the whole rear assembly gear set-up. I later spoke with a Ford rep at the Hershey RV Show and they did have a problem with a few 2006 chassis with the Dana Rears. Problem was the rear bolts weren't torqued properly resulting in the bolts shearing off once they loosened.
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Old 01-07-2013, 09:29 AM   #5
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Coach Net is included for the first year. If you have an extended warranty like Good Sams you should not renew as it is duplicate coverage.
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Old 01-07-2013, 11:04 AM   #6
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Coach Net is included for the first year. If you have an extended warranty like Good Sams you should not renew as it is duplicate coverage.
some people like good sams better some like coach net better-AAA for rv's
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Old 01-07-2013, 11:16 AM   #7
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Good Sam ERS covers every vehicle at your address. Coach Net covers only the RV. Good Sam reimbursed the towing cost when my daughter was involved in an accident and the Police called for a tow truck to clear the road.
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Old 01-07-2013, 12:08 PM   #8
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We used our free Coachnet last summer while on the Oregon Coast. Our brakes were really acting up. Coachnet sent us to the nearest repair shop supposedly capable of working on RVs. The shop said our problem was the brake controller so we spent over $300 getting them to put in a new one.

It has taken 16 months to get our faulty brakes fixed (just finished before Xmas) and in the end it was cosmoline in the brakes, warped drums and a broken spring. Wasn't the controller at all and the old one would still have worked for us.

So, should we be upset with Coachnet? In a way I suppose, as the problem was misdiagnosed, but we do now have a top of the line b/c. Lost 1/2 day of camping while at the shop plus over $300. Between the dealer and Coachnet, this has been awful.

Oh, the other time we called Coachnet, our fridge wasn't working the night before we were about to head out on a trip. They say they are available 24 hours, but there was nobody really around and the person we ended up talking to said basically fridges weren't really his area of expertise. Argh...

DW says we are switching to Sam. She always says there is no such thing as "free" in life and you either pay for it in the end somehow or you get what you pay for.
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Old 01-07-2013, 12:45 PM   #9
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I am new to RVing so I am a little confused here.

First I read on the Coach Net site that they will cover all vehicles own/borrowed or leased. Is this not correct? Or does the free 1 year plan differ from what they sell?

Second, I thought this was a Emergency Road Service. How would a non working fridge fall under that service.

Am I missing something in what this service provides. Is it just Emergency Road Service (like breakdowns/flat tires/ Lockouts) or do they also provide some kind of RV routine service work?

How does Good Sam or AAA differ?
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Old 01-07-2013, 12:57 PM   #10
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When we phoned them about our fridge problem, we didn't say if we were out on the road or not. They didn't ask. It was a big emergency to us nevertheless since when you are about to leave and your fridge isn't working, that's a real problem. They were pleasant while talking to them - they just weren't of help.

The point is, if they advertise 24 hour emergency service, maybe they aren't all that good.
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