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Old 05-31-2010, 05:39 PM   #1
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Georgetown 378 Mattress Problem

Having a problem getting any response from M Burnes concerning the mattress that came w the coach. Made by Slumberease Inc, Nappanee. After a face to face in April, 4 emails w pics as requested, and 3 phone call; no responce at all. Anyone know who is next up the line in warranty?
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Old 05-31-2010, 06:11 PM   #2
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Good luck, I replaced mine with a sleep number, didnt have much luck with them getting the rear end spacer taken out of the back of my 378
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Old 05-31-2010, 07:26 PM   #3
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Try John Armstrong. He is the only one I have dealt with at FR and he has been very good. He is the one that told me they would pay to have the shim removed from the spring pack and the one that sent me out parts when I needed them.
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Old 05-31-2010, 08:01 PM   #4
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I did, sent him photos and measurements and all then he quit responding. oh well, i fixed it myself , next mh will be a Tiffin Phaeton
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Old 05-31-2010, 08:10 PM   #5
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Quote:
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I did, sent him photos and measurements and all then he quit responding. oh well, i fixed it myself , next mh will be a Tiffin Phaeton
What year and model rig do you have?
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Nights camped in 2009: 53 | Nights camped in 2010: 55
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Old 05-31-2010, 08:14 PM   #6
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2008 378ts
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Old 05-31-2010, 08:54 PM   #7
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We also have endured the orriginal mattress for two years and now looking into the sleep number mattress like we have at home. We tried mattress toppers and they don't help much. I also wish it was 2 inches longer as I am 6'
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Old 05-31-2010, 10:11 PM   #8
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2008 378ts
Don't know why they would refuse to pay for the shim removal as there are guys here with older rigs who contacted John and they paid for the removal and subsequent front end alignment check. I would keep on him. Can't just wait for them to call you back if you aren't getting an answer, be a thorn.
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Nights camped in 2009: 53 | Nights camped in 2010: 55
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Old 05-31-2010, 10:14 PM   #9
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1.5inch memory foam mattress topper from Target did wonders for us. It makes it hard to get out of bed and enjoy where we are camping.
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Old 05-31-2010, 11:03 PM   #10
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Thanks, I will try John Armstrong. Will update this thread if I get a response.
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