Good afternoon folks. I'm sitting here in the quiet of my
den, reflecting on the first 2 weeks of owning a Forest River Georgetown XL 378 TS. We have had several issues come up since taking delivery 6 Feb from Colerain RV, Cincinnati.
In late Oct 12, my DW and I placed an order for the 378. One of the things we special ordered was a drivers door, thus having another means of egress in case of an emergency. We were also assured the refrigerator would be a gas/electric model. We wanted the gas capability due to future dry camping plans. Our salesman Matt McDermott told us that sometimes MINOR design changes are done during a build and that we could get the gas/electric fridge. And we would get what we ordered or we wouldn't pay! That all changed 29 Jan, 2013 when the coach arrived at Colerain RV. Both parties agreed to a walk-through and delivery 6 Feb.
Sooo, for the past several years, Forest River has had the drivers door option and it was offered on the 2013 models . We placed an order for a drivers door, paid for a drivers door. Not once during the time since ordering the coach did we think there would be a problem with the drivers door.
Well, the problem is not with the door itself. We do have a very nice drivers door. It is with the rear-view side mirror that sits directly BEHIND a support post of the door thus blocking 80% of the view. That's right -somebody at Forest River wasn't smart enough to think of putting a mirror with a longer arm on that drivers door.
Colerain RV, Matt McDermott, assured us on 6 Feb that the mirror was a minor issue. One would be ordered and sent out directly.
Oh yeah- The refrigerator. Nope, no gas/electric. Got a very nice residential , pure 120V fridge. Power source is either shore power or batteries through an inverter. That is kinda all well and good except the factory put in two puny 12V batteries that would give you only a few hours of power for the fridge. Still working on FR providing bigger batteries.
Back to the mirror issue. Checked with our salesman Matt today on the status of the mirror. Said it had been ordered. Well, that coincides with 20 years of military "crew bus is on the way" and "checks in the mail". On order is a pretty broad and open-ended statement. I then chatted with Steve Jung, owner of Colerain. When he checked into the issue, he told me the mirror still NEEDED TO BE BUILT.
NOTHING HAD BEEN DONE TO GET THE CORRECT MIRROR in the 13 days since we did our walk through. I tracked down Craig Fawcett, a Georgetown/Forest River " get things done guy." I expressed my complete and utter disbelief that the coach was engineered, built and delivered like this. His initial response was something along the lines of well, we don't produce many with the drivers door. Well, then DON"T offer the option if ya can't build it properly. Anyway, it does indeed need to be built yet. If the manufacturer can get right on it, the mirror will be built on Friday and shipped overnight. Craig, thanks for making something happen! In the meantime, the Georgetown is still grounded, waiting parts. My DW are still shaking our heads in utter amazement over this.
So back to the fridge and inverter. I can't get the inverter to come on. Can't find the circuit protection for it. Can't even find the inverter. Colerain RV doesn't know. I have a call into John Armstrong at FR asking him if he knows. So anybody out there know where the inverter is on a new GT XL 378TS, one with a residential type fridge?
Just want to tell the forum about FR's screw-up here. Enough venting. Need an attitude adjustment. Think I will