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Old 04-04-2012, 12:11 PM   #1
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Georgetown Compartment Doors/Parts

Does anyone know a direct contact point for Georgetown parts? My 373 got hit and I gave the insurance adjuster the name Greg at 514 206 7600 that I found searching here. He informed my insurance they had to go thru a Forest River Dealer to get repair parts for the body shop to do the repairs. I find it hard to believe that Forest River does/will not sell direct.
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Old 04-04-2012, 01:34 PM   #2
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Why do you need to get the parts directly? From my experience with accidents, body shops and insurance companies, the body shop has the responsibility to get the parts, and always gets what they need from either the manufacturer or a distributor. I would also not trust any body shop that did not have extensive experience with motorhomes, and specifically Forest River. Motorhomes are designed and built differently from cars, and my insurance company has always been willing to work with my dealer when I have had a claim. Do you not have a dealer in your area that has a body shop?
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Old 04-04-2012, 04:14 PM   #3
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Nearest dealer is over an hour away. Last time they did a paint situation (on delivery) they had to do it twice and it took 3 weeks each time. They also did not do it on site, would not name where it was when I inquired during the second wait and the items in the cabinets showed signs of considerable shifting. This is compartment doors. Apparently FR wants the body shop to go thru a dealer and not direct to FR for the parts. Ins looking for a price on doors for replace/repair decision. I fear the more hands you put in the pot, well you can quess.
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Old 04-04-2012, 06:32 PM   #4
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Appears that the biggest problem you have is a dealer that you cannot rely on. My advice, such as it is, let the insurance company and body shop hash it out between themselves and Forest River. You're paying big premiums for insurance so that, if something like this happens, you can let someone else worry about it. Does your policy include guaranteed satisfaction and/or warranty on body work & repairs?

Apart from the claim, find a good dealer or mechanic; the right one can be priceless, even if you do a lot of of your own work. Unless there is a warranty, it does not have to be a Forest River dealer. Check with friends, neighbors with RV's, people on the forum, and the BBB to find someone you can trust to do the job right the first time.
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Old 04-04-2012, 06:38 PM   #5
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I agree with dash ! let the body shop and insurance adjuster deal with it . thats why you pay the premiums you do .
what difference does it make that your dealer is an hour away ? Its the body shops responsibility to deal with that .


all I would want to know is when to drop it off and when I should be able to pick it up.
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Old 04-04-2012, 09:21 PM   #6
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Try Forest River parts at 574-206-7618.
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Old 04-22-2012, 12:39 PM   #7
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As a body shop and Georgetown 350 bunk owner, let the Body shop handle it. That s how we make a living. I did order parts for 2011 when my wife forgot to guide me around a sign that took out to panels and paint down the side. They did require my shop retail tax info. Of course they sent the wrong size panels and had to re-send. The paint work was the most cost, each panel had three colors plus clear coat. I had my painter re-clear the entire side of MH. He was pissed for a week, but We laid down a much more quality clear with uv protection.
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Old 04-22-2012, 01:40 PM   #8
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Its all in the Insurance companies hands. Was trying to get info as the adjuster was getting nowhere and I would have liked to have had my local shop give a price to do the work. Adjuster after two weeks finally got the pricing he needed from FR and I just went with the direct report body shop, did not want to wait 2 or three more weeks for the other shops to get pricing. Now waiting for the parts to be made as none in stock. Body shop says FR informs him six more weeks to get parts. Just happy it is not something critical like a wall or end cap. Would have probally lost the entire season if that was the case.
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Old 09-28-2012, 01:06 PM   #9
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Picked up the motorhome today finally finished. 3 weeks to get pricing on parts, 8 weeks for parts, week in the shop, 8 weeks to get the right water heater compartment door, week in the shop, bad weather so not completed, a schduled trip and another week in the shop to finish it.
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Old 09-28-2012, 09:16 PM   #10
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Quote:
Originally Posted by Nutmeg View Post
Picked up the motorhome today finally finished. 3 weeks to get pricing on parts, 8 weeks for parts, week in the shop, 8 weeks to get the right water heater compartment door, week in the shop, bad weather so not completed, a schduled trip and another week in the shop to finish it.
Nutso isn't it? If these were commercial trucks and they had to wait so long for simple repairs, the country would be broke!
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