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Old 05-29-2016, 11:11 AM   #1
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Georgetown Contacts

Does anyone have contact information for the Georgetown beside Kevin Stratton? So far he is useless.
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Old 05-29-2016, 11:46 AM   #2
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Quote:
Originally Posted by Egler View Post
Does anyone have contact information for the Georgetown beside Kevin Stratton? So far he is useless.


Yes I have a few others, is it a warranty issue?
Do you have Kevin's email?
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Old 05-29-2016, 02:57 PM   #3
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Yes we have Kevin's email. He asked for pictures of the furniture and tags. I sent the info to him and never received a response. I sent another email asking if he received the pics and still didn't received a response, that is why I am asking for other contacts. He said it was the first he has ever heard of this. I told him to look at the Forest River forum because it was loaded with problems and due to that I didn't know why no one had contacted him.
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Old 05-31-2016, 09:36 PM   #4
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Cel Lopez
Mid-West U.S./CAN. Class A
FR3/Georgetown Warranty Rep
clopez@forestriverinc.com
Direct: 574-206-7618
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Old 06-02-2016, 09:11 AM   #5
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I too have tried to get help from Kevin Stratton twice, sending multiple e-mails and messages. He has never replied to any. Some customer service.
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Old 06-02-2016, 10:18 AM   #6
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Elger and Jim G. Sorry to hear Kevin Stratton is not responding well to your requests for assistance. I have been working with Kevin for almost two years, and so far he has never failed to respond to my emails nor assist me in resolving warranty issues, even though my warranty expired on 6/1/15. I am, working with him today on fabric flaking on my Georgetown. I do know that the team handling Georgetown warranty repair requests is divided geographically for the U.S. Perhaps in some cases his failure to respond is because he forwarded a request he received to another FR warranty coordinator for resolution and that person failed to follow-up.

I never call Kevin, but rather only email him. I do realize my experience does not help you in your situation. Hopefully you will hear from him or another warranty coordinator soon.
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Old 06-03-2016, 08:33 PM   #7
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They don't call back


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Old 06-07-2016, 08:13 AM   #8
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Kevin has been the most helpful person I've found there. Not sure why others are having problems but maybe it's the geographical situation mentioned. If not for Kevin, who has actually called me back on weekends when he's in the office catching up, I'm sure I would have driven my motorhome right into Buffets front door by now! Lol


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