Elger and Jim G. Sorry to hear Kevin Stratton is not responding well to your requests for assistance. I have been working with Kevin for almost two years, and so far he has never failed to respond to my emails nor assist me in resolving warranty issues, even though my warranty expired on 6/1/15. I am, working with him today on fabric flaking on my Georgetown. I do know that the team handling Georgetown warranty repair requests is divided geographically for the U.S. Perhaps in some cases his failure to respond is because he forwarded a request he received to another FR warranty coordinator for resolution and that person failed to follow-up.
I never call Kevin, but rather only email him. I do realize my experience does not help you in your situation. Hopefully you will hear from him or another warranty coordinator soon.
John & Gloria Hunsaker FROG Member CA-0030-988
2014 Georgetown XL 334QS (class A with 4 slides)
2013 Smart Car TOAD
Blue Ox Aventa LX tow bar, base plates, diode kit
SMI Stay-IN-Play Duo auxiliary braking system
25' Off shore blue water fishing boat