I have talked about this in previous months but I must say that Forest River and our Georgetown warranty contacts
Steven Stombaugh, 574-206-7611 e-mail stombaugh@ForestRiver.com
April Conner, 574-206-7603, e-mail AConner@ForestRiverinc.com
have been doing an outstanding job solving our problems with our Georgetowns motorhomes.
In the past two years I have seen a total 180 degree change in stepping up to the plate and repairing our rigs.
Just recently my 2012 378TS had the issue of the bad triple LCI steps going bad and breaking. April kept in contact with me and just recently found a reliable RV dealer to do the replacement. The dealer wanted me to receive the steps and when they arrive then schedule my appointment. He will take care of the labor with Forest River directly.
It is this type of good customer service that will in the future help Forest River out and who knows may generate more sales.
You may disagree with me but I always look on the positive side of things and y hats off to Steven and April for an outstanding job!