How do I get residential frig out?
The saga of my refrigerator not working on my new Georgetown 364TS continues. I called Forest River and they said that Frigidaire requires their own people to work on their refrigerators. So I called Frigidaire who sent one of their service people out today. First, the guy didn't really act like he had a clue what he was doing. When it looked like he was trying to listen for something and I had the coach AC on he turned around to the thermostat like he was going to turn it off and I said would you like me to turn off the AC and he said yes. Come on, maybe I'm picky but don't start touching stuff in my RV without my permission. So he listened and said the fan is working. Yes but as you can see on the display, the refrigerator temp is 62 and the freezer is 49. I'm pretty sure that for a brand new refrigerator that is not operating as designed. Sheesh.
Then he said I need to come out when there's two of us. What? I just sighed and said okay and then he makes a phone call and is on hold for like 20 minutes. Turns out he's calling Frigidaire tech support. They finally answer and run him through a bunch of diagnostics and then they diagnose a bad evaporator. Then he calls his boss and says this thing is in an RV and I don't know how we're going to get it out of this little hole its in. So finally he turns to me and says I've got two more calls to go on, let me talk to my boss and I'll call you. I said okay.
So he calls me later and said I can order the part but we're not going to move the frig out of that hole, you need to get someone else to do that. Can you take it to the dealer and have them do that? I said are you kidding me? You want me to take it to the dealer, have them move it so its insecure and then drive it back home so it can fall over on the drive home? Really? He said well I don't know what to tell you. I said well Forest River says Frigidaire requires me to have you guys work on it and you guys are saying you won't work on it so where does that leave me? He said maybe you should call Forest River and see how they got it in there. I just said okay, I'll call you back. I have a headache now.
So I went out and took some pictures. It is hard to see inside there but in looking at the pictures, it looks like maybe its sitting on a solid ledge in the hole. My question if anyone is still with me is do you know how the refrigerator is installed into this "hole" ? If you look at the last picture you can kind of see where the leveling leg is sitting on what looks like just a 6" platform. Or maybe its just wishful thinking. I don't see any kind of cap or anything else down there that makes any kind of sense. I can't get down there with a flashlight right now and look at it because I had surgery and can't wear my glasses so even if I looked I wouldn't see a thing. If anyone has any suggestions, I'm all ears. I'm going to call FR tomorrow to see if they can assist. Thanks for any help.
2016 Forest River Georgetown 364TS