Yes your wires are probably switched. I have the identical unit and had the factory do a switch of the wires while it was still under warranty.
The top switch should lower and raise the front jacks . The driver's side switch only controls the jacks on the driver's side and the passenger side switch should only control the jacks on the passenger side.
While trying to get mine to work in all down mode, I flipped the 80 amp breaker for them that is hidden under the entry step just to the left of the coach batteries. Forest River had no reference to this breaker in any info from them.
The Lippert website has good info on these jacks and also your slideouts.
2004 Georgetown 342
Leamington, Ontario, Canada