Back strap needs to be clipped into the front strap, hanging on to the strap near the front of the seat cushion pull up and out towards the back of the coach hard until it locks in place.
When we picked ours up, the guy doing the demo couldn't get it to work either to show me how it worked. Figured it out eventually, seems like you are pulling it out a long way before it locks in.
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DuncanM
2014 Georgetown 335DS
Lincoln MKX toad
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