Had the same issue while in Florida last week. Bolt broke and fell out when I stepped out of the Motorhome. Took a header but not hurt. I installed the steps in July, so 4 month old steps fail, not good. I took the MH to Sanders RV sales/repair in Alachua, FL. Cost $152.40 to have the bolt changed out. The weld is why the labor cost was so high. The tech had to grind the weld out. I contacted Lippertt yesterday about a new set of steps and reimbursement for the repair. We will see what happens.
2001 Georgetown 346S
CHF, Roadmaster Stabilizer
5 Star Tuner, Ultra RV Trac Bar