On 12/7/2015, my three stop motorized unit broke for the third time as I was preparing to take my rig to have other service done. The shop owner called Lippert for guidance and was told that they would replace the steps. Took 6 weeks for the steps to arrive and are now installed. Sounds and feels like a much better unit. Had read that there is a recall in effect for my old steps at this time. Lippert also approved one hour of labor which covered putting the new steps on.
"Lurch" = Georgetown 2011 330TS
Pilot = Bob & Navigator = Xiangbing
Crew = Hikaru & Shikibu