Originally Posted by l001952119
It appears this discussion pertains to electric steps? I have a three step manual operation unit, model #257658 that has sheared the pop rivets on the support arms. Called LCI customer service this date. Their representative had no knowledge of this step rivet failure. She requested I forward a picture and additional information to begin a review file on the issue. I have read several times in various RV forums of the rivet failure. Bottom line, I received no assistance on the issue from LCI. I am not interested in participating in a prolong study to determine the cause of failure. No apparent retrofit bolt package for the rivet fasteners. I am now waiting two days for a call from one of there senior service representatives. Out of office, per voice mail. In summary, I still have warranty coverage, but LCI customer service was of no value.
Rather than dealing with the dealer, one of the first things I did when we got our trailer in Feb 12, was drill out the rivets and installed gr 8-5/16" bolts, washers and lock nuts. Took about 20 minutes and less than $10. Not worth the hassle in my book. Should the rivets be there? NO, but easy to fix.