There was a previous thread about this, which I was able to locate which saved my bacon, so I thought I would repost the problem.
While on a trip, when I was ready to leave one morning, the front electric shade would not retract but about six inches. It would go back down, then retract to about six inches again.
I looked in the manual binder, and guess what? No manual for the shade! Using my Samsung phone and the Forrest River Forums App I found the old thread, I got the name and googled it, and got the number for the factory. Thankfully it was a weekday! Anyway, a tech got on the phone and walked me through resetting it. He said the "brain" could lose it's senses at any time and have to be reprogrammed.
When I got home, I went on the website and printed a manual out and put it with my others.
The information is: MCD Innovations, 3303 McDonald St., McKinney TX 75071. (800) 804-1757, (972) 548-1850. www.mcdinnovations.com
I didn't think it could happen to me! Don't leave home without it!
Happy Trails, Forrest