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Old 10-30-2013, 09:10 AM   #1
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Need Peace of Mind

After reading all the issues our GTs have had, we are a bit concerned. Did we make a mistake buying our brand new coach? My wife is having a cow hearing about the issues, especially the roof issues.

I can understand that our coax cables were installed incorrectly, and that the refrigerator inverter was never installed, and a few other little stupid things. However, the roof is a big deal.

I remember, a few years back, we were talking to a gentleman during one of our camp trips, he was an ex Class A salesman, and he said that most off them were built not to last. I'm wondering if that's the case with this brand and we made a mistake.

I was dead set on a Thor, but the wife instantly fell in love with the GT the minute she stepped in. I told her we should look at others, but she said that's the one she wanted (residential fridge, bunks, colors, etc.)
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Old 10-30-2013, 09:20 AM   #2
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The great thing about forums is that people have a place to turn when the proverbial -ish hits the fan. The problem is, it's a skewed view of the market segment. People rarely come to forums simply to proclaim how wonderful their camper is and, if they do, even less of them stick around. They're busy out playing or life gets in the way. If you look at the yearly sales numbers vs. the number of users on here (with and without issues)- what's the percentage?

It's not to say that there aren't GT's out there with problems. There are (sometimes major). It's a product built by people and there will be inherent screw ups.

But, I'd bet a majority of GT owners are happy with what they have- we just don't hear from them.
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Old 10-30-2013, 09:29 AM   #3
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My parents have a $500K MH and they have even more issues than we GT owners do. More cool stuff means more that will need repairs. From my research Thor would likely not have been a better choice either. They have their own issues too. Since you are in OH, I'd suggest making an appointment with Steve Strombaugh at FR to get the repairs done at the factory. Mine is down there right now with a list of about 15 items to fix. It's mostly little things, but the hydros and slide adjustments are the big things for me. I've been there once before and they are great at fixing the problems. Steve is a stand up guy and sincerely wants to make owners happy with their purchase.

I've always lived by the rule, it takes a year to get a new RV right and ready to enjoy it. So maybe buying a MH that's a year to two old is the way to go. But that means you are assuming the previous owner went through the pains of first year ownership. I tend to think if they are selling within a year or two, something is not right.
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Old 10-30-2013, 09:32 AM   #4
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True true! We just don't know anything about FR and what their vision is. As a matter of fact, we don't know anything about any other brand. When it comes to cars, motorcycles, or boats I can tell you which is which, but nothing about motorhomes.

The wife is a bit perplexed with the fact that our refrigerator inverter was never included and at the fact that FR still hasn't answered our email. She's harping on me to get it fixed. Thank God I was able to fix the cable issues or I'd be sleeping in the dog house.

Our goal is to keep this coach until our oldest son doesn't want to camp any more, which would be in a bout 10 years. Then get rid of it and get something like the XL. I just hope we don't have any major issues or I'm going to be in trouble.
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Old 10-30-2013, 09:43 AM   #5
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Somewhere in these forums there's a list of CS reps for the various FR product lines. I have had to contact the CS rep on the Solera line for a minor item and found wonderful response. Sometimes an email gets "lost in the shuffle" but a personal phone call often works wonders. Perhaps EPENDYDAD will know where that list is!
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Old 10-30-2013, 10:28 AM   #6
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Ha. Yep- and funny enough, I gave it to Al once already in another thread.

351DS Residential Fridge, How?
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Old 10-30-2013, 10:44 AM   #7
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We've owned our 2014 27WP for about 5 months. We've been camping 9 times in it. Everytime out, I make a list of things that need attention and then fix or adjust them at home. Some things are just crummy workmanship. They may be small and insignificant in the overall picture but they prevent full use and enjoyment of certain features. So these things I fix. It's not worth the time to take to the dealer and drop off and pick up and all that. It's poor training of workers, lack of supervision and poor quality control. That's an internal factory problem and it's too bad the factory doesn't address it. Other things are just bad design. I would think someone would try these things out before they build them. Mine is a toy hauler. as a camper it's pretty nice. It looks good, it's comfy, and has plenty of room for what we do. We like it and as we're getting all the little things straightened out, we like it that much more. Who said it takes two years is right about that. But the toy hauler part of it is pretty sad. It's designed poorly, the materials are wrong and tear up too easily, and it just doesn't work very well and in some cases is downright dangerous. I've pulled a cargo trailer as a toy hauler for years as we stayed in hotels and those trailers are built to haul. I think FR oughta send their engineers down to south georgia to learn how to design a hauler. I really like the concept of a camper/hauler and it really makes for a great time camping but I can see that this trailer is not gonna hold up long with all the loading and unloading and general packing that a hauler requires. I've already spent nearly $1000 trying to build this into a safe and proper hauler. It's getting better (thanks to me) but I oughta be able to send FR an invoice for my engineering and fabrication time and materials. I'm not angry and this is not a rant. I'm disappointed that the design quality wasn't better, but I was a rookie when I bought it but the next time I'll know what to look for.
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Old 10-30-2013, 10:48 AM   #8
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Quote:
Originally Posted by ependydad View Post
Ha. Yep- and funny enough, I gave it to Al once already in another thread.

351DS Residential Fridge, How?
Yes, thanks I already have it printed out. I was hoping to hear via email, but I'm going to have to call.
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Old 10-30-2013, 12:54 PM   #9
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Great link ependydad! Thanks! Hope I don't need to use the information LOL!!
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Old 10-30-2013, 05:56 PM   #10
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I can tell you first hand, we're new to the Class A game as well. We purchased a 2013 351DS this summer. I've gone through the highs and lows just as it sounds like you and your wife are. I, too, catch the same proverbial crap from my wife. From one end of the spectrum, we've all paid good money for our coaches. On the other hand, as Ependy stated above, it's made by people... and they do make mistakes. I've worked with April at FR and she's been phenomenal! Just give her a call and she'll get back to you. With it being the end of the season, she might be a bit swamped so give her a little latitude. I agree that there are some quality issues and things to be addressed by FR, however... I'm learning to just take things in stride. ;-)
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