Immediately take it in for service! That was the advice from the factory rep when I detailed exactly the same issue with ours, plus the vinyl flooring being ripped up by a screw that was coming through at the end of the bed used to hold down the deck inside the storage area. we had issues with the overhead lights in the slide going dead and it turned out to be the cord twisted up until it popped the connections, oddly enough the wiring comes under the bed and attached under that deck. I am still waiting on parts to come in (slide repair kit)(and vinyl flooring patch) to get this resolved. Missed a 13 day trip to Texas after Thanksgiving due to this and we are trying to get ready for a 32 day trip out west beginning in April and already started to get worried - since I've been waiting on the parts to come in from the factory since the end of November!!!!!! Other than that only a few minor issues. Antenna didn't rotate freely with the lock button pushed in - seems the access hole wasn't cut straight and the coax was snagging as it rotated. We had some slight wrinkles in the trim that runs down each side of the unit at the top, wrinkles were in the front where in inserted into the front cap I think, anyway they completely replaced the trim pieces and bodyshop guys did a good job. We had an issue with the step being very spongy and they replaced it, last about a week and there was a loud pop as i came into the unit one day (I weigh in at 250), so spongy again, guess I'll take it down and she what it needs, I'm guessing to be reinforced at one of the mounting holes. Most other minor issues I have taken care of myself, along with some creature comfort features. Good Luck and Safe Travels!
2015 Georgetown 364TS, '14 Fiesta 5 spd w/Tandem Tow Dolly HDXL 8x10, & EZGO Customized Cart
'16 - 51 days camping so far, 19 more min planned; '15 - 56 days
2011 Flagstaff V-Lite 30WFKS '14 - 24, '13 - 33, '12 - 36, '11 - 29, '10 - 23