Originally Posted by rvpezzano
Why would you purchase something that expensive 850 miles from home knowing what a nightmare getting things repaired under warranty?
Ya, IMO it's like buying a $120K+ house sight unseen - especially one built by a mass builder that slaps them together...
Originally Posted by Mr Havercamp
I ultimately told the dealer to send that one back... and order us another unit.... If that defect made it out the door, I guarantee there are more issues in that unit that are buried.
I prefer to choose one from the lot vs. ordering one - this way you get the pick of the litter & can walk-away from the lemons...
We live in Ohio near several wholesalers but chose to buy from a local reputable dealer, 10 minutes from home/work, who had 8 same brand/model units on the lot as the one we wanted - this way I could personally inspect them for defects & choose the pick of the litter vs. getting stuck with a pre-ordered lemon. We waited for a big sale event & found that the local dealer came within 5% of the wholesalers & were willing to throw-in "free" extras like a full pressurized leak test & re-caulking and WDH (since we bought a TT)...
When looking at all 8 new units on the lot I found that fit & finished varied greatly from one to the next - likely depending heavily on build date & how much pressure the line was under to meet weekly quotas. I imagine the last unit finished to meet a weekly/monthly quota goal could end-up being a hot mess...
Since the dealer was so close to work/home I purposefully looked at units during heavy rains. I found one new unit that leaked water badly although the salesperson could not find any open vents/points of entry. The salesperson admitted that new units sometimes leak & that's why they do the pressurized leak test & re-caulking with every unit they sell. Other units had really poor fit & finish... Altogether there were only 2/8 new units on the lot that I would have considered driving home...
When I discovered a used unit, same brand/model, that had better fit & finish & was bone-dry after the heavy rains, I decided to choose that one. I spent 2 hours (alone) looking it over inside & out before making an offer. They spent the next 2 hours doing the pressurized leak test & fixing the items on my list. We THEN spent an additional 2.5 hours going through the PDI. Before we left they had adjusted all slide-out cables, the awning tracking, replaced the CO2 detector, etc.
In the first 2 years of camping we had zero problems. This year our now 5 year-old Dometic fridge needed a $500 cooling unit replacement but I chose to install a residential fridge/inverter instead. Couldn't be more happy with my local purchase! NOT getting stuck with a lemon has saved me time & money.