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Old 08-03-2016, 02:51 PM   #1
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Please help; our leather is peeling

We have a 2012 Georgetown the upgraded version that we purchased in 2013. Starting almost a year ago our leather is literally peeling off the sofa, chair, foot stool and driver and passenger seat. We keep it in an enclosed shop so it's not exposed to the weather other then when we camp on weekends about once every 5 weeks give or take. The place we purchased it from was bought out and they say it's not under warranty and the rv shop we use said its not covered under extended warranty. We love our RV other then this issue its been good to us. Who do I contact about this and/or where is the best place to get replacements at a good price but one where they will not peel?

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Old 08-03-2016, 03:14 PM   #2
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If it is peeling, it is not true leather but rather "bonded" which means a thin layer of leather bonded to an underlayer of backing material

Very prone to peeling - many home brands are known for this as well

Look for real leather when you replace it 😊

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Old 08-03-2016, 03:18 PM   #3
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Leather doesn't Peel, you have imitation leather, the cheap stuff
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Old 08-03-2016, 03:23 PM   #4
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Went through the same thing on my 2014. Substandard material used on the furniture and captains chairs by Williamsburg Furniture. Went round and round with Forest River, Williamsburg and the extended warranty people. They are all well aware of the problem. Finally gave up and purchased and installed new captains chairs covers from Williamsburg. Much cheaper than buying new chairs. Karlie Fairfield at Williamsburg could not have been nicer and the material was a 1,000% improvement. Had the deteriorating piping in the couch covers replaced at a local furniture shop. There are a lot of threads on this forum about this problem. Do a search and you'll find a lot of info.
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Old 08-03-2016, 03:53 PM   #5
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Reach out to Bryan Knight or Kevin Stratton at Forest River 574-206-7604. They were able to help me with my 2014....Since yours it a couple of years older, you might have to come out of pocket, but it is worth a shot.
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Old 08-04-2016, 12:10 PM   #6
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We just replaced all the furniture in our 2012 Georgetown.

It was an industry wide problem in 12 and 13. If you are the original owner you may get some help from FR. But don't count on it.

Good time to upgrade your seats.

2012 Georgetown
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Old 08-04-2016, 12:13 PM   #7
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The best method of handling this issue is to enroll in the Forest River International Rally in Goshen, IN in August. When you enroll, list this problem in the service request. They repair it as "customer service" and not under warranty. It will cost you the entry fee for the rally, but it is an excellent rally. It is normally in August so you may have missed the deadline for this year.We had the same issue and they were excellent at repairing ours. We have a 2012 Georgetown as well.
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Old 08-05-2016, 08:14 AM   #8
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We have a 2014 and one of our LazyBoy recliner (mine) started peeling. The Leather is leather sawdust and has a tendency to peel with repeated wear. There are a lot of repair kits out there. You may want to look at some Utubes videos to see how it is done. I like sonomalake's suggestion and will register for next year's rally and have them fix mine.
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Old 08-05-2016, 08:28 AM   #9
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We had a "leather" chair in our park model that peeled. It seemed that body oils and heat broke down the faux leather. I would clean it often with a leather cleaner before it falls apart.
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Old 08-05-2016, 01:10 PM   #10
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Leather Manufacturer's Representative

As a person who spent 50 years in the furniture business (20 with my own stores) other comments have some truth to them but the real story is worse. Bonded leather, which is what you probably have in your vehicle, is ground up and shredded pieces of leather that are then bonded (glued) to a piece of vinyl. What you sit on and touch is vinyl not leather. The leather is on the backside where you cannot touch. They should call the product bonded vinyl.
If you treated it like leather and used oil based cleaning materials to "to soften it" you ruined it. As with all clean it you should use water on a damp cloth. Remember it is a form of plastic made by bio chemicals.

Replacement: if I was going to replace what you have in my vehicle, I would go to a custom order furniture store and buy a couple of yards of "bonded leather material". A yard of material (36" X 54") costs the retailer about $5 plus freight. An expected sale price to you would be around $20. (Heh they have to make money somehow) Then I would find a local reupholsterer to redo the seats. could reupholster with real leather...but your cost would be about $30 a square foot or about $400 for enough leather to cover the same amount as the 36" X 54" $20 product. But the challenge would be to find a good enough reupholsterer who is qualified to work with leather.
So...I'd go with the bonded leather, clean it with water, and expect about a good 8 years of wear out of it.
By the way the bonded manufacturers have gotten so good with their product that I've sat in furniture manufacturer's meetings where the reps could not tell the difference unless they turned it over. The bonded producers can put distress marks, cattle brands, skin patterns, scar marks and scent on the bonded so you think it is real. Hope this is helpful.!

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