Had exactly the same problem with our AE power awning.....BTW our MH is alsoa 2010 330TS model, but I don't think it matters.
Our MH was still under warranty when I reported the problem and the motor was replaced under warranty.......however, there is a trick to replacing the motor because of the tension setting of the roller mechanism. Make sure to have it done by some professionals. BTW.......the awning motor is inside the awning roller itself out at the end.
Ken and Terry
2010 Georgetown 330TS being pushed by our
2017 GMC Terrain toad (4 wheels down)