Had exactly the same problem with our AE power awning.....BTW our MH is alsoa 2010 330TS model, but I don't think it matters.
Our MH was still under warranty when I reported the problem and the motor was replaced under warranty.......however, there is a trick to replacing the motor because of the tension setting of the roller mechanism. Make sure to have it done by some professionals. BTW.......the awning motor is inside the awning roller itself out at the end.
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Ken and Terry
2018 Sunseeker 2430S-CD, nicely modified and carried by a 2017 Ford E450 Sport
Former Georgetown 330TS owner for 10 years with more mods than I can count, pushed by our 2017 GMC Terrain
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