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Old 08-19-2014, 08:28 PM   #1
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Purchasing advice?? Thoughts?

Well I placed a deposit on a 2010 Georgetown....during the inspection it was found( salesman never said a thing) that the leveling system was missing the manifold and a few of the jacks were leaking.. When the salesman was asked about it.. He stated the parts were on order and would arrive in a few days.. We negotiated a price with said repairs( Im paying cash.. Dealer wanted me to pay before repair were started) I refused they insisted I got up and headed for the door.. When I was told by manager that it would be fine..I could pay when everything was repaired... .Salesman was supposed to call me when repairs were complete to schedule the pdi..It's been almost 3 weeks.... I called him twice and left message still no call back..... Starting to believe hey might be having a problem repairing the leveling system..... How much time should I give them?? They refused to right a deadline on the contract..

Thoughts? Opinions?
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Old 08-19-2014, 08:32 PM   #2
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Am I to understand that they tried to charge you for repairs to a camper that you do not even own? It was found during the PDI? Was this like a "sold as is" kind of thing? And then you wished for certain items to be fixed knowing the price reflected all the problems?

Or am I just misunderstanding? Very possible. lol

Vin.
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Old 08-19-2014, 08:33 PM   #3
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Man if you are able to get out of that dealership, I'd run as far and fast as I could go. There are dealers that will move heaven and earth to work with you and get a sale and keep the relationship strong. If they won't put it in the contract, I'd forget them. What part of the country are you in?


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Old 08-19-2014, 08:35 PM   #4
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IMHO they did not order the needed parts till after you left, most likely the next day.

I know you did the right thing by not paying when they wanted you to.

I would go back and see them face to face.
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Old 08-19-2014, 08:43 PM   #5
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On another note, my experience has been that they turn repairs over to Service Dept. Perhaps they don't have your info correct? I had several incidents on my 2014 351DS PDI and the service guys were involved in the dialog, not the Salesperson.


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Old 08-19-2014, 08:58 PM   #6
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Let me clarify ..The price we agreed to was with all noted repairs..( well below NADA) ..The agreed upon repairs were written into the contract...They wanted me to pay take the Motor home and they would call me when the parts came in.. ( that wasn't happening..I had Checked them on the BBB and they had 5 complaints all pertaining to promises of warranty).... Just want to get a feel on what would be a reasonable time span for them to complete repairs.. Before I contact them and my bank regarding the deposit....
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Old 08-19-2014, 09:05 PM   #7
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Quote:
Originally Posted by vinmaker View Post
Am I to understand that they tried to charge you for repairs to a camper that you do not even own? It was found during the PDI? Was this like a "sold as is" kind of thing? And then you wished for certain items to be fixed knowing the price reflected all the problems?

Or am I just misunderstanding? Very possible. lol

Vin.


Vin..I hired and paid a company to come out and inspect the MH beforeI sat down with them.. They explained all the issues some were minor some ( leveling jacks) not so minor... The list of repairs were given to the salesman and noted in the contract... They then wanted me to pay for the coach in full with a promise to complete said repairs at later date.... ( that wasn't happening)
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Old 08-19-2014, 09:07 PM   #8
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Ah. Ok. Thanks for clarifing.

Unfortunately there is not a common answer for you. They like to use the whole we are waiting for parts excuse. Every dealer is different and all you can do is to just keep asking them.

If you still do not fell comfortable then you should just tell them to cancel the deal and give you your money back.
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Old 08-19-2014, 09:16 PM   #9
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I want to give them a fair chance to come through.. From what I have read here people always seem to be waiting on parts....And If in fact they have started the repairs I have a funny feeling they are not going to give up the deposit that easy...
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Old 08-19-2014, 09:25 PM   #10
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Sorry for hijacking this post but the BBB has excellent track record recovering money. An 'F' rating will effectively kill their reputation and has the potential for putting them out of business. I have used the BBB on an unrelated issue and was very satisfied with the results but the contractor wasn't. Even the threat can get them moving. One tactic MH business's use is to fine print the contract with an arbitration instead of litigation statement. I wont keep responding but use all your resources and make them know you are serious.


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