Originally Posted by edmonh
Thanks for the heads up! I just sent in my request. Where are the tags located? My unit is at an off-site storage and need to go get all the info. Appreciate the help!
Bryan Knight at FR requested photos of each piece of furniture showing the material failure as well as photos of the tags on the furniture. I located the tags on the sleeper sofa cushions along the zipper, the captain chairs tags were located along the bottom edge of the skirt on each chair. I could not locate any tags on the recliner w/foot stool, but Mr Knight said that was ok being he had several photos. NOTE: I sent photos of both sides of the tags as some had hand written numbers on them (maybe inspectors number). Mr Knight also requested a shipping address as well.
After he received everything he responded the next day to let me know he had received everything he needed. He had placed an order for all new covers be shipped with instructions from his parts department.
This all transpired within three days. I now am waiting to see how long before I receive them...
I know that many trash dealers and manufactures on their service. However, I have been most impressed (on several issues) with Forest River and my dealer (Johns RV in Lexington SC) for their quick response to my request... As Mama always said " you get more flies with honey than vinegar" and is so true!
I hope this helps all with this same issue!!
SCUBA GUY, Harvey Hoots