As an update to this, we ended up taking the coach to Elkhart where they could lay eyes on it themselves. They took copious notes and assured us they would work with Camping World in Nashville, which is much closer for us, to address all issues. While I'm not a huge CW service fan, they have done very good work so far. They have about half of the work done and have the balance to finish in January.
Mike & Suz
2014 Georgetown 351
Pontiac Vibe toad
Buck & Patsy, the boston-mix guard dogs