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Old 07-11-2014, 01:11 PM   #1
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Sloppy work at Colerain RV -Indy

Expanding on my previous post regarding the attempted repair to the lifting graphics on our Georgetown, below is a pic of on of the newly-applied graphics that was clearly distressed during application:



Here is another exhibiting blistering already:




We also had to have a cable in the living room slide mechanism re-attached (this is the second failure of the living room slide - the first time causing us to miss the wedding of a dear friend and leaving us stranded for a full week waiting on parts). When re-installing the trim, they left a gap, didn't cover any of the screw heads, didn't countersink the nails holding the trim along the bottom:




Also asked them to secure this piece of corner trim under the sink. You can see where they were over-zealous w/ the hammer and cracked the trim. It looked better before they touched it. It's also mashed in on the other side.


Frustrating beyond words.

-M
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Old 07-11-2014, 05:26 PM   #2
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I had my own issues with that office as I stated in the other thread. They seem to be full of amatures there. If I need work done ill drive down to cincinnati or north to the factory if I had to in the future.
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Old 07-11-2014, 05:36 PM   #3
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I would have left it there until they got it right.
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Old 07-11-2014, 05:38 PM   #4
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Quote:
Originally Posted by alparmer View Post
I would have left it there until they got it right.
Not always an option when travel is required, and you're not confident they can fix it right in the first place.
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Old 07-11-2014, 10:00 PM   #5
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Up until 2 or 3 years ago that place was pretty much just a boat dealer. They have really been ramping up their RV inventory. Its good to know that they should be avoided for service, although I wouldn't have gone there anyway.

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Old 12-19-2014, 01:42 AM   #6
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I like the people there but after months of issues, I cut my losses and went to Gardiner Rv in Lafayette. Batteries, steps, disconnect, window molding, and basic but frustrating are now functioning properly. As a newby to the RV ownership, I realized that doing your own research was important.


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Old 12-19-2014, 07:39 AM   #7
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Originally Posted by shootermik View Post
I like the people there but after months of issues, I cut my losses and went to Gardiner Rv in Lafayette. Batteries, steps, disconnect, window molding, and basic but frustrating are now functioning properly. As a newby to the RV ownership, I realized that doing your own research was important.


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Let's hope you can now stay out of the repair shop so you can do some camping and travel. As always it seems that a good dealer who knows what they are doing are far in between. They all have big turn over rates of employees. FR makes the dealers take classes is what I was told, but they only send one person to get by with there requirement. I had some JT Strong arms installed. I watched the crew reading the directions, that's scary. The worst part is they didn't put the bushings in and they installed them upside down. After I got home I read the directions and had to take it back in to have them reinstalled. They were not happy about it, but either was I and I was paying the labor the first time only.
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Old 12-19-2014, 08:25 AM   #8
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Glen,F/R (Requires) their Dealers to send a (Person) for training BUT F/R (Cant Make) their Dealers work on a Unit that (Was Not Purchased) at that Dealer! All that (Training Down the Drain)! Youroo!!
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Old 12-19-2014, 08:33 AM   #9
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Think the term should be "doesn't make" Doesn't work this way in the auto or motorcycle biz. Could easily be a conditional requirement to be a dealer.
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Old 12-19-2014, 09:14 AM   #10
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We bought our unit at this dealer and have been very pleased with the people and the service performed. We have not had any warranty work done, so maybe things could be different. Sorry to hear about your issues.
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