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Old 06-28-2016, 06:14 AM   #11
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FR not responding to a dealer ???
Hey I have some land in Florida I would like to sell !!!
It is totally dry,,, with no Gaters !!!


LMAO !!!
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Old 06-29-2016, 07:18 AM   #12
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We had the same issues with our 2016 378XL. The tile floor had a haze which appeared to be left from the grouting. We took it back to the dealer 3 times and they finally got it clean. They used a mixture of degreaser and water and scrubbed by hand.
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Old 06-29-2016, 07:40 AM   #13
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UPDATE: dealer cannot get it clean and FR is not responding to calls/emails from dealer. Got to take it end of week for scheduled trip and then I guess back to dealer. Boooooo!
Do you know that for sure or is that just what your dealer is telling you?

Have you tried contacting FR on your own?
My experience... the factory has been very prompt (and helpful) in returning calls or emails.

**HERE** is a link to the contact page on FR's web site.
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Old 06-29-2016, 08:07 AM   #14
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Try acetone. Maybe alcohol?
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Old 06-29-2016, 08:35 AM   #15
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Are you able to scrape it off with a razor? If so try a Magic Eraser.

It could be left over grout.
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Old 06-29-2016, 10:14 AM   #16
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We have personally tried vinegar, a tile cleaner, softscrub, and magic eraser, along with a plastic scraper. Nothing touches it. Dealer says they have used acetone and other harsher chemicals. Nothing is making progress. we thought it was grout haze too, at first. It's not.

I like the idea of contacting FR myself - I don't trust or like this dealer.
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Old 06-29-2016, 10:58 AM   #17
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I would contact FR ASAP. They may know exactly what it is and have a solution.

Your last option is muratic acid., available at most home improvement stores. I think it's the only thing that can clean set grout or haze, if that is what it is. It will not damage tile but is extremely caustic so be sure to use rubber gloves and follow instructions.
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Old 06-29-2016, 11:59 AM   #18
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I would contact FR ASAP. They may know exactly what it is and have a solution.

Your last option is muratic acid., available at most home improvement stores. I think it's the only thing that can clean set grout or haze, if that is what it is. It will not damage tile but is extremely caustic so be sure to use rubber gloves and follow instructions.
Thanks, Modmike. I just reached out to FR and hope to hear back shortly. We are very upset with the dealer - the first we would have done (and the first thing we told the dealer to do) was to contact FR. The fact they waited nearly 2 weeks before contacting them is inexcusable. How do you fix it if you don't know what it is?

As for muratic acid, we thought about that, but figured it was not our problem to solve.
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Old 07-09-2016, 01:30 PM   #19
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Any update?
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Old 07-10-2016, 03:14 PM   #20
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My floor had black goo. Looked like someone tracked stuff in there - partial foot prints. It also looked like other parts of the floor were scrubbed so hard that the pattern is gone. Don't remember what got it up. Used Awsome, True green water, Pinesol and nail brush.
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