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07-11-2016, 07:48 AM
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#21
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Member
Join Date: May 2016
Location: Charlotte, North Carolina
Posts: 69
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UPDATE:
Dealer has tried everything they know to try and done some tasks FR asked of them - nothing worked. We took the RV back from the dealer and spent a week in it...realized the floors are AWEFUL - it looks terrible from every angle and there are places the substance is on tiles that go under walls or cabinets. Spoke with the dealer again and they decided they don't want to mess with the floors any more. We agree - it will be too much trouble to tear out the floors in a non-factory setting (it seems replacement is the option we have now). FR offered us $1000 to forget it and for them to wipe their hands of the situation. That's not happening. We are rallying with the dealer and probably lawyering up... Stay tuned.
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07-11-2016, 01:02 PM
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#22
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Who Dares, Wins
Join Date: May 2012
Location: Chester County, PA
Posts: 7,063
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Good for you. Just keep in mind once the lawyer talk starts you should refrain from posting here (if the thread is not locked) for you protection.
Sent from my SM-G930V using Tapatalk
__________________
Pat, Jen, Heather & Sapphire, the head mouser.
2015 Chevy HD D-Max
2022 Impression 315MB
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07-25-2016, 12:08 PM
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#23
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Member
Join Date: May 2016
Location: Charlotte, North Carolina
Posts: 69
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UPDATE:
Several conversations with Kevin @ FR.... he agreed to bring the unit back to the factory in IN to repair or replace the floors. Unit was picked up from the dealership Saturday. Supposed to get it back before Labor Day. Stay tuned.
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07-25-2016, 06:17 PM
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#24
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Senior Member
Join Date: Jan 2016
Posts: 508
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Eek! They couldn't take it in after vacation period?
__________________
2016 Georgetown 364 TSF
2015 FunFinder 242BDS traded for above
2014 Starcraft 1221 Comet traded for above
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07-25-2016, 06:21 PM
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#25
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Member
Join Date: May 2016
Location: Charlotte, North Carolina
Posts: 69
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We wanted it to be done now. We're autumn campers anyway!
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07-25-2016, 06:48 PM
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#26
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Member
Join Date: Jun 2016
Posts: 74
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Keep us posted
Sent from my iPhone using Tapatalk
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09-06-2016, 07:20 AM
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#27
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Member
Join Date: May 2016
Location: Charlotte, North Carolina
Posts: 69
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UPDATE:
Got the coach back from Indiana this weekend. FR cleaned the floors and replaced a few tiles. Floor looks great. Looks as though they also did some exterior paint work (there were a few issues noted during the dealer PDI), and fixed a few minor interior issues as well.
Overall, it feels like the new coach we should have gotten at original delivery. Except for the transport company delivering it to our house literally on EMPTY (fumes!!), we are are cautiously happy. Taking it for a quickie weekend trip this coming weekend to check things out. Hopefully, no more issues for a while!
__________________
2016 Georgetown XL 369DS
Lake Norman, North Carolina
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09-06-2016, 08:17 AM
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#28
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Senior Member
Join Date: Jan 2016
Posts: 508
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That's great to hear. It's unfortunate that this level of quality control is common but at least it was fixed.
__________________
2016 Georgetown 364 TSF
2015 FunFinder 242BDS traded for above
2014 Starcraft 1221 Comet traded for above
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09-06-2016, 01:54 PM
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#29
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Senior Member
Join Date: Jul 2012
Location: Western New York State
Posts: 1,937
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Good to hear that FR responded to your problem. Thanks for keeping us updated on your situation. Good Luck with your rig and hoping you develop many happy memories in it from here on out.
__________________
sherman12 and The Fabulous Miss Barb
2014 SportsCoach Cross Country 360DL DP
Former 2011 Georgetown 330TS
Kia Sportage on MasterTow Dolly
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09-06-2016, 04:38 PM
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#30
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Senior Member - Retired
Join Date: Jun 2014
Location: Yorba Linda, CA
Posts: 397
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NCCoachMan: Did FR tell you what they used to clean the tiles they did not have to replace? I have a small number of tiles with the same issue you originally described. Want to clean them myself rather that having work done by a dealer. Thanks!
__________________
John & Gloria Hunsaker FROG Member CA-0030-988
2014 Georgetown XL 334QS (class A with 4 slides)
2013 Smart Car TOAD
Blue Ox Aventa LX tow bar, base plates, diode kit
SMI Stay-IN-Play Duo auxiliary braking system
25' Off shore blue water fishing boat
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09-06-2016, 07:32 PM
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#31
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Junior Member
Join Date: Apr 2015
Posts: 18
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WOW, FR did the same for us. Our floor is shiny tile and the grout was splitting all over, the ceiling covering was pulling away from the cling all along one dide, the cupboards had screws that were just not tighting, etc, etc. FR came and got it and brought it back. To bad the Dealer didn't have anyone that knew how to fix it.
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09-07-2016, 07:00 AM
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#32
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Member
Join Date: May 2016
Location: Charlotte, North Carolina
Posts: 69
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Quote:
Originally Posted by CA Fisherman
NCCoachMan: Did FR tell you what they used to clean the tiles they did not have to replace? I have a small number of tiles with the same issue you originally described. Want to clean them myself rather that having work done by a dealer. Thanks!
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No...Kevin's been real non-specific about everything they did. He says he'll give me a copy of the work order to (hopefully) show what was done, but I haven't gotten that yet. If I find out, I'll definitely share.
__________________
2016 Georgetown XL 369DS
Lake Norman, North Carolina
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