Originally Posted by ScottBrownstein
My 335DS does the same thing. The gears in the motor are stripped. You can get it to stop by helping it go out or in by hand. If you bought your motorhome less than two years ago, PowerGear will replace the motor and pay the labor under their warranty. Right now I am waiting for them to ship a new motor.
Is yours a KwiKee step as well?
Edit: Never mind, I see Power Gear makes the step. I've contacted them to see if they'll replace mine as well. Thanks for the tip!