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03-23-2014, 07:12 PM
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#1
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Member
Join Date: Jul 2012
Posts: 65
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Steps sometimes not retracting
Sometimes when we close the door, the steps don't retract when they are supposed. All the proper switches are activated. I believe it's an issue with the sensor. Anyone else have this problem?
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03-23-2014, 07:14 PM
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#2
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Senior Member
Join Date: Apr 2013
Posts: 251
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Yes... that's been stated on here before. It's just the magnet on the bottom of the screen not activating the retraction.
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03-23-2014, 07:25 PM
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#3
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Member
Join Date: Jul 2012
Posts: 65
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Figured as much. What's the fix?
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03-23-2014, 07:31 PM
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#4
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Member
Join Date: Sep 2010
Location: Evans Georgia
Posts: 82
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Opening and slamming the door usually works
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03-23-2014, 07:34 PM
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#5
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Senior Member
Join Date: Apr 2013
Posts: 251
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...a hammer. 
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03-24-2014, 07:57 PM
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#6
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Senior Member
Join Date: Sep 2013
Location: Howie in the Hills, FL
Posts: 1,415
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Quote:
Originally Posted by ChrisMSNT
...a hammer. |
Yup, a hammer fixes everything.
To the OP, check the magnet. It may be perfectly aligned, but not close enough to activate the switch.
__________________
2014 Georgetown 351DS
-TruCenter -Front/Rear CHF -Hellwig Links -Tiger Trak -Ran McNally GPS -ScanGauge -Truck Systems TPMS -5 Star Tune
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03-24-2014, 08:46 PM
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#7
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Senior Member
Join Date: Jul 2013
Posts: 184
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We had the same problem. We thought it was a problem with the rig at first and then I figured out it was the magnet. We just slam it or open and close it until the steps retract. Annoying, but quick fix when it happens.
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03-24-2014, 09:47 PM
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#8
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Senior Member
Join Date: Jun 2011
Location: On Another Adventure
Posts: 2,563
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At least yours doesn't open and close repeatedly as you're driving down the road....
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03-25-2014, 07:53 AM
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#9
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Senior Member
Join Date: Sep 2013
Location: Howie in the Hills, FL
Posts: 1,415
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Quote:
Originally Posted by ernest917
At least yours doesn't open and close repeatedly as you're driving down the road....
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Is yours doing that? There is a safety in place that will not allow the steps to extend if the ignition is on.
__________________
2014 Georgetown 351DS
-TruCenter -Front/Rear CHF -Hellwig Links -Tiger Trak -Ran McNally GPS -ScanGauge -Truck Systems TPMS -5 Star Tune
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03-25-2014, 08:01 AM
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#10
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Senior Member
Join Date: Jun 2011
Location: On Another Adventure
Posts: 2,563
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Obviously not working in my case.... Been to the shop twice and can't find the cause... Been happening off and on for a year or more....
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03-25-2014, 08:06 AM
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#11
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Senior Member
Join Date: Sep 2013
Location: Howie in the Hills, FL
Posts: 1,415
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That's bad, really bad. We've been through roads that only leave inches to spare. I couldn't imagine hitting something and ripping the steps right off. I've already experienced ripping the awning off.
__________________
2014 Georgetown 351DS
-TruCenter -Front/Rear CHF -Hellwig Links -Tiger Trak -Ran McNally GPS -ScanGauge -Truck Systems TPMS -5 Star Tune
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03-25-2014, 08:52 AM
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#12
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Senior Member
Join Date: Jun 2011
Location: On Another Adventure
Posts: 2,563
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Grand Junction, CO this summer had a scare with a guy on a bike .... I'm going to take the sensor apart on the door frame and see what's up with it.... Done everything else....
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03-25-2014, 05:48 PM
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#13
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Senior Member
Join Date: Sep 2013
Location: Howie in the Hills, FL
Posts: 1,415
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See if you can find the wire that tells the motor to retract when the ignition is on. If it's intermittent, it could be internally cut or have a bad connection. You may have to rewire it.
__________________
2014 Georgetown 351DS
-TruCenter -Front/Rear CHF -Hellwig Links -Tiger Trak -Ran McNally GPS -ScanGauge -Truck Systems TPMS -5 Star Tune
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03-25-2014, 05:54 PM
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#14
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Senior Member
Join Date: Jun 2011
Location: On Another Adventure
Posts: 2,563
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It auto closed when I start the big engine but later as I'm driving it'll open and close on its own....
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03-25-2014, 06:04 PM
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#15
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Senior Member
Join Date: Sep 2013
Location: Howie in the Hills, FL
Posts: 1,415
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That's strange. I think that even if the signal from the engine is lost the steps won't deploy unless it thinks the door is open. It has to be the control box...maybe a bad solder joint or something.
__________________
2014 Georgetown 351DS
-TruCenter -Front/Rear CHF -Hellwig Links -Tiger Trak -Ran McNally GPS -ScanGauge -Truck Systems TPMS -5 Star Tune
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05-25-2014, 09:18 PM
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#16
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Junior Member
Join Date: May 2014
Posts: 2
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On our 2012 378XL we are having some grief with the electric stairs . When we purchased the motorhome the dealer explained to us how to make the stairs stay out while parked in a RV park . The problem is my wife and I were so excited that we were not paying attention during this part of the orientation . We read through the manuals and have tried to override the auto close to leave them locked out but can't seem to get them to stay out . We must be doing something wrong . Any thoughts?
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05-26-2014, 07:34 AM
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#17
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Senior Member
Join Date: Sep 2013
Location: Howie in the Hills, FL
Posts: 1,415
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Quote:
Originally Posted by bradamb
On our 2012 378XL we are having some grief with the electric stairs . When we purchased the motorhome the dealer explained to us how to make the stairs stay out while parked in a RV park . The problem is my wife and I were so excited that we were not paying attention during this part of the orientation . We read through the manuals and have tried to override the auto close to leave them locked out but can't seem to get them to stay out . We must be doing something wrong . Any thoughts?
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There is a switch by the entrance named "ENTRANCE STEPS". It will leave the steps extended all of the time until you turn the ignition on.
__________________
2014 Georgetown 351DS
-TruCenter -Front/Rear CHF -Hellwig Links -Tiger Trak -Ran McNally GPS -ScanGauge -Truck Systems TPMS -5 Star Tune
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05-26-2014, 09:33 AM
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#18
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Senior Member
Join Date: Nov 2010
Location: Bronston, KY
Posts: 734
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Quote:
Originally Posted by alparmer
Is yours doing that? There is a safety in place that will not allow the steps to extend if the ignition is on.
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In my case, if I open the door, the steps extend regardless of ignition switch. DW regularly exits the coach while engine is running to alert me when gas filler is close enough to pump.
My money is on the magnet or sensor.
Bill
__________________
Life is a journey, not a destination.
2005 Georgetown 359ts
Bill & Virginia, Kentucky
Nights camped in 2011...78 , 2012...73,
Nights camped in 2013...123, 2014 ...101
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05-26-2014, 09:37 AM
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#19
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Senior Member
Join Date: Sep 2013
Location: Howie in the Hills, FL
Posts: 1,415
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Quote:
Originally Posted by bend302
In my case, if I open the door, the steps extend regardless of ignition switch. DW regularly exits the coach while engine is running to alert me when gas filler is close enough to pump.
My money is on the magnet or sensor.
Bill
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Yes, you are correct. The lockout is bypassed if the magnet is not touching the sensor.
__________________
2014 Georgetown 351DS
-TruCenter -Front/Rear CHF -Hellwig Links -Tiger Trak -Ran McNally GPS -ScanGauge -Truck Systems TPMS -5 Star Tune
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05-26-2014, 12:57 PM
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#20
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Senior Member
Join Date: May 2013
Posts: 532
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I have a 2013 350 and my steps do whatever they want, the "entrance step" button does nothing more than turn the light off-on when the door is opened, the ONLY way I can make the steps stay out while parked/ camping is by unplugging the step motor! Yes I have tried everything!! I plan to install a switch in the motor circuit. It is annoying when you can't get the steps to cooperate!
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