I've had FR recommend to my dealership that I install a dehumidifier to fix the excessive condensation on the ceiling where the AC ducting is "crushed." Crushed came from the tech, not me. So no, I'm not surprised at all that FR is doing you wrong. Just dropped my rig off for the third time, also within the first 10 mos. I'm at the totally disgusted phase. You need to start out polite but become progressively firm. For example, you didn't own your RV for the first "x" months the fridge sat in a warehouse or installed, so FR and fridge mfgr. need to talk and resolve to your satisfaction. Each FR product appears to have different factory reps, so mine can't help you. Take names and document everything. Write a letter to FR with copies to the dealership GM, SM and service mrg.