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Old 07-31-2015, 08:02 PM   #1
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Warranty Issue On Georgetown

Today i took my Motorhome to a ford truck dealer and wanted a front end alignment done on it as i have read numerous threads on the factory putting out bad alignments.What i was told kinda shocked me and im at a loss what to do as a next step. Hoping i can get some advice from my more experienced owners. I was told they couldnt make any adjustments on my tracking due to the Motorhome being out of whack. They told me it dogtracks to the tune of 1 inch in twenty feet. they say that there is something wrong possibly with the frame. When i spoke to FORD person they said FORD wont back it as when it left factory it was perfectly aligned. they say once FR puts a body on it they are responsible for it...i dont want to personally drive a MH that Dogtracks

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2016 Georgetown 335ds
Larry and Judy Crossman
Lancaster NY
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Old 07-31-2015, 08:43 PM   #2
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Document and LAWYER UP. You will be required to disclose this defect at trade or sale. It will NOT go away. This is WAY OVER YOUR PERSONAL ABILITY TO RESOLVE.
You know so therefore disclosure may save your butt way down the road. Suppose it dog tracks and God forbid an accident occurs?! You stand to lose everything you own or may own!
Make the call TOMORROW not look back!
FR does not want the exposure. Your Legal counsel can get through to those who can help you.
This can be resolved....needs a PUSH!

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Old 08-01-2015, 05:35 AM   #3
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Wow! Good luck with this one. I would also get a second opinion as I am sure you will need it.

Please keep us posted as to the outcome.

Good luck.

(Ron & Karin)
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Full time since October 2015
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Old 08-01-2015, 05:55 AM   #4
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I know how heartsick you can feel when you spend so much for something and find out that it may have some problems. Speak to Forest River about the problem first to see if you get resolution. I personally wouldn't consider a lawyer until I spoke with the manufacturer and did not get resolution there. Coming in with big guns before even attempting to address a situation sets up an adversarial relationship to begin with and that's not always the best way to begin a relationship. The majority of owners on the Berkshire site have nothing but good things to say about factory support. Hopefully the people on the Georgetown end are the same. Good luck and keep us posted. BTW, auto dealerships have been known to make incorrect diagnoses from time to time also.
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Old 08-01-2015, 06:23 AM   #5
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Not sure what dealer you used here in wny, but I would check out Colden Enterprises for a possible alignment. The way the body is mounted at Forest River should have little to do with doing any possible damage to the frame. Not unless they picked it up and dropped it on one frame rail. Dog tracking is normally caused by the axles not being square to the frame. It can also be caused by a axle that is not square on the springs, locating bolt broken or springs that are not a equal length. These are things that Forest River would not have done. Forest River normally doesn't do any frame length changes on the Georgetown. They purchase them in the wheelbase they need and install the cross members for the body and then the body is attached to them.

What did the Ford dealer claim that Georgetown did to change the Ford settings. I would be in contact with the Ford zone manager asking for proof on what Forest River did to mess things up. Ford has a program were they certify body builders to make sure they don not go outside what Ford says they can or can not do when modifying the chassis.

Forest River is certified by Ford to build on their chassis. I think the dealer does not want to spend the time to fix some thing wrong on the Ford side of things.

Contact Georgetown and work with them.

PM me if you like. From here in Lancaster myself.
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Old 08-01-2015, 01:17 PM   #6
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Does your state have the lemon law?
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Old 08-01-2015, 03:53 PM   #7
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I think the dealer just didn't want to work on it. Find another.
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Old 08-01-2015, 10:43 PM   #8
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When I needed an alignment I called my local ford dealer. They recommended an independent shop. I took it there and the GT has run straight ever since.
John & Susan, Olivia the dachshund
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Old 08-02-2015, 09:31 AM   #9
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Not knowing what part of country you live in I could suggest two very good ford dealers equipped to handle motor home not all are. Gator Ford did my alignment an centered steering wheel for me . there in Seffner Fl. By Lazydays
Newnan Ga. Mike Fitzpatrick is also equipped to handle motor home needs. Both these places I was very satisfied with around $125. Several years back. I'd for sure get a second opinion same call FR. They have always been fair with me. Having spent over 42 yrs in the trucking business I can tell you frames can be corrected. Don't panic just yet. Always have the lemon law also. Hope this is some sort of help.
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Old 08-08-2015, 08:34 PM   #10
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Well just wanted to give an update on my issue. I took a ride out to my dealer and spoke with a service person my adviser was off and then asked to speak with the head honcho who was out to lunch...i laughed and said they musta knew i was But this person took the bull by the horns (What a nice Guy who when this is all done and over with i will write to his boss about how helpful he was) listened to my story and said come in his office and lets see what we can do...He called FR and left a message with them explaining what was wrong and to get back with him and advise him what to do.
He called me back later that day and explained FR was going to refund me my front end alignment money and was going to speak to Ford Reps and see what they will do. I told him Thank you and i will wait for the call back about the ford rep. about two days later i am glad to report i am taking my MH in on weds next week to have the dealer do something or other to get measurements and Ford rep will tell the dealer what needs to be done to fix my problem. So it appears not only my dealer but FR and Ford are standing behind their product and will fix it..until its done though nothings done lol

OK question Time...
2016 Georgetown 335ds
Larry and Judy Crossman
Lancaster NY
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