I believe your experience with the dealer is pretty typical. In my case, very similar to the story I got from the dealer I bought from. I ended up getting pre-approval from FR to take to a local RV repair shop, and submit the bill to them.
My experience with the local (non-dealership) shop was completely different. They quickly addressed my problem - did the repairs within 3 days - and I haven't had any future problems with that issue (slideout motor mount broken off frame). I also used a local Ford dealer for tire work under warranty - and was reimbursed by FR. Again, essentially instant response from the Ford dealer - did the tire work the same day (defective valve extrender from factory). In addition, these shops are both within 20 miles of where I store the RV. My dealer - closest FR Solera dealer to the Bay Area - is 70+ miles away.
I believe there is a BIG problem today with RV warranty work. The dealers need to start focusing on customer experience. They need to start being measured on and rewarded for same day repair turnaround, and on repair solution in one visit - customer brings the RV in and gets it repaired while he/she waits. This can be accomplished by pre-ordering parts, and scheduling tech time coincident with customer appointment time, factory training of techs. BELIEVE the customer - ask for pictures if uncertain of what the customer is saying - and PREPARE for the service call! With consolidation in the industry, dealers are fewer - and are often quite inconvenient to the customer. Minimize the impact on the customer!
Personally, I had zero benefit of buying from my local dealer vs a (cheaper) internet dealer. I believe, from this forum and from conversations with others at various RV parks, my experience is "typical". I understand there are some "good" dealers out there - but...
I will recommend to anyone who asks that they go the internet dealer route.
Note to FR - your dealership network is on borrrowed time. If you want it to continue to exist - establish appropriate customer service metrics for them, with rewards or penalties, measure those metrics, and enforce. Also, support them - with expedited parts, parts shipped ahead, etc.
I recommend you check on local, non-dealership affiliated RV repair shops in your area and, if under warranty, ask FR to pre-approve the work.
2012 Solera "S"
Calif SF Bay Area