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Old 01-19-2014, 09:55 PM   #1
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Who ya gonna call? (or who am I going to call)

We ran away from the cold and are now in Panama City, FL.

For the second time in 6 months our leveling jacks were stuck down. Coach net arranged a service call. The tech was successful in getting the jacks back up - it took a tap with a screw driver on the pump motor solenoid. (The 1st time we never did figure out the underlying cause...)

I hope to call Forest River in the morning and get the ball rolling on a fix for this, hopefully under warranty.

Here is my problem. I left my Forest River contact information at home.

Anyone out there got a name and phone number for Georgetown warranty needs?

Jim Sullivan
2014 Georgetown 335
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Old 01-19-2014, 10:03 PM   #2
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Forest River Contact Info.

This?
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Give me 40 acres and I'll turn this rig around:
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F250 Super Duty 2013 Tuxedo Black "Biff"
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Old 01-19-2014, 11:48 PM   #3
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Steven Stombaugh
Georgetown Service and Warranty
574-206-7611
574-206-2484 Fax
sstombaugh@forestriverinc.com

OR

Ms April Conner – Asst to Steve
Office 574-206-7603
AConner@ForestRiverInc.com
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Old 01-20-2014, 07:40 AM   #4
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Funny... We were doing our final walk through at the dealer... taking delivery and were supposed to hit the road. Went to retract the landing gear... no joy. Solenoid was bad on unit so had to be replaced there on the lot.
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Old 01-20-2014, 01:35 PM   #5
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I met with a forest river representative this past weekend about the service department. To my surprise, Steve has left the company! Perhaps this may explain the poor service customers and dealers are receiving from FR. Hopefully things will change for the better.
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Old 01-20-2014, 08:31 PM   #6
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Today I found out that April has been replaced by Russ Stull. April's phone and email are being forwarded to Russ.

Russ addressed my needs promptly and things seem to be rolling towards a satisfactory conclusion. I'll keep everyone posted.
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Old 01-21-2014, 07:38 AM   #7
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Okay, no one said it "Ghost Busters". I feel better now.
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Old 01-21-2014, 06:19 PM   #8
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Great News Jim. Yes, please keep me in the loop. I will be interested if your issuses are resolved quickly and with satisfaction.
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Old 01-21-2014, 08:52 PM   #9
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Been talking with Russ this week about an issue with my roof. We was very prompt and helpful. Seems to be a very good guy.
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Old 01-21-2014, 11:05 PM   #10
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Another warranty issue update

Russ Stull got things rolling. Unfortunately it may not be rolling in the right direction.

Russ gave me a couple of options for local service. I selected Camping World in Panama City because it is nearby. Called them yesterday and set the appointment for next Monday. They asked a full list of questions, make, model, VIN, pump motor part number, etc. Gave them the verbal directions from Russ.

I followed up this morning with Camping World and was told they couldn't order the part due to a lack of authorization from Forest River. I told them to order the part, If necessary I'd argue costs with FR. They still didn't order the part..

Tomorrow we will see who takes action to break this log jam. Makes me wonder, is this a Camping World or a Forest River issue?
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