Who ya gonna call? (or who am I going to call)

[Jim Sullivan]

We ran away from the cold and are now in Panama City, FL.

For the second time in 6 months our leveling jacks were stuck down. Coach net arranged a service call. The tech was successful in getting the jacks back up - it took a tap with a screw driver on the pump motor solenoid. (The 1st time we never did figure out the underlying cause...)

I hope to call Forest River in the morning and get the ball rolling on a fix for this, hopefully under warranty.

Here is my problem. I left my Forest River contact information at home.

Anyone out there got a name and phone number for Georgetown warranty needs?

Jim Sullivan
2014 Georgetown 335

[Weezer]

http://www.forestriverforums.com/for...nfo-42914.html

This?

[Iggy]

Steven Stombaugh
Georgetown Service and Warranty
574-206-7611
574-206-2484 Fax
sstombaugh@forestriverinc.com

OR

Ms April Conner – Asst to Steve
Office 574-206-7603
AConner@ForestRiverInc.com

[HookupAndGo]

Funny... We were doing our final walk through at the dealer... taking delivery and were supposed to hit the road. Went to retract the landing gear... no joy. Solenoid was bad on unit so had to be replaced there on the lot.

[macevoyj]

I met with a forest river representative this past weekend about the service department. To my surprise, Steve has left the company! Perhaps this may explain the poor service customers and dealers are receiving from FR. Hopefully things will change for the better.

[Jim Sullivan]

Today I found out that April has been replaced by Russ Stull. April's phone and email are being forwarded to Russ.

Russ addressed my needs promptly and things seem to be rolling towards a satisfactory conclusion. I'll keep everyone posted.

[alparmer]

Okay, no one said it "Ghost Busters". I feel better now.

[macevoyj]

Great News Jim. Yes, please keep me in the loop. I will be interested if your issuses are resolved quickly and with satisfaction.

[BillMFl]

Been talking with Russ this week about an issue with my roof. We was very prompt and helpful. Seems to be a very good guy.

[Jim Sullivan]

Russ Stull got things rolling. Unfortunately it may not be rolling in the right direction.

Russ gave me a couple of options for local service. I selected Camping World in Panama City because it is nearby. Called them yesterday and set the appointment for next Monday. They asked a full list of questions, make, model, VIN, pump motor part number, etc. Gave them the verbal directions from Russ.

I followed up this morning with Camping World and was told they couldn't order the part due to a lack of authorization from Forest River. I told them to order the part, If necessary I'd argue costs with FR. They still didn't order the part..

Tomorrow we will see who takes action to break this log jam. Makes me wonder, is this a Camping World or a Forest River issue?

[cjd10]

Originally Posted by alparmmer

Okay, no one said it "Ghost Busters". I feel better now.

Can't say I didn't think of that too the first time I saw the title

[Weezer]

"lack of authorization from Forest River" on a 2014 Georgetown????

Surely that's a break down in communication between FR and Camping World.

You're taking this a lot more calmly than I would.

(I was dealing with warranty issues on my personal vehicle today, and gotta admit I "went Weezer" on 'em.)

[Cajun Style]

Try this

http://www.forestriverinc.com/Compon...t.aspx?src=faq

[Jim Sullivan]

Seems to be a Camping World issue...
They are working on their 3rd contact person.

Russ has returned and initiated calls, to me and to Camping World. Tomorrow is the deadline for my patience...

[ramair]

I would have thought CW issue, they just don't want to order the part without an authorization number because they are afraid they will be stuck with the bill. Good luck and hope all is resolved without much frustration.

[Jim Sullivan]

Camping World confirmed this morning that they had ordered the part. From Lippert, not FR. Why did I go through that stuff with FR if they weren't going to use it?

I'm not impressed thus far with Camping World...

Monday is the test

[sherman12]

Nice job WPRamj! Good to know also the update on the contact person. Have to wonder though about April and Steve leaving FR in short order of one another. Is the job that stressful? My guess reading this forum, YES!

[tncruiser]

ms. conner took care of us after our year was up ,replaced both front seat due to worn welting
brianj

[Falcon35]

Can you give us the email address and phone# for Russ Stull please.
I just want to keep my contact information up to date.

[Jim Sullivan]

Just an update...
Camping world had the part. Took about 3 hours to swap out the part. Was presented with the finished product, was told all was well. Tried the jacks. They didn't work. Ten minutes later they tell me we need to replace the pump. It's still a Lippert warranty issue. We were told that we can select a service provider and they will work with them.

Now we have a new set of issues to deal with. The parts come out of northern Indiana. Roads there are closed and UPS isn't operating. We have to find a repair service and get them to order the part.

Anyone know a service provider near Manatee Springs state park in Chiefland Florida?

if we don't get this taken care of in Chiefland, our next stop is Orange City Fl. (Blue Springs State Park). Any good service providers there?