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Old 02-10-2015, 11:28 AM   #11
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Thanks again Iggy

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Old 02-10-2015, 11:40 AM   #12
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Well it sucks that it happened, the good thing is they owned up too it(unlike a campground owner I am dealing with). It is nice they called and told you what they did and in the same breath what they will do to correct the problem. Now that is good customer service and a dealership/business that takes responsibility of their actions, unlike the owner of Cajun Riviera in Holly Beach, La.

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Old 02-10-2015, 01:18 PM   #13
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sorry to hear

As a former mechanic I can tell you what happened. It's common practice to have the door open when driving a vehicle onto an alignment rack so you can look at the front tire to assure proper placement. If it was the main entry door than the mechanic was lazy and just didn't want to open the door every time so he locked it open. Now that being said I've drivin a couple motorhomes onto a rack and have kept the automatic stairs in mind. Glad they are fixing it and it should be a customer service issue and comp your alignment.
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Old 02-10-2015, 01:46 PM   #14
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How do you lock the steps in the storage position?
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Old 02-10-2015, 02:08 PM   #15
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You did mention to them a 'steps alignment', right?..
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Old 02-10-2015, 02:18 PM   #16
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sounds like you are a patient customer. good example
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Old 02-10-2015, 02:39 PM   #17
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Sorry to hear about that, however glad that the Ford dealership has stepped up and is taking care of the problem. No one is perfect and everyone makes mistakes, its how you handle your mistakes is what sets you apart from the others.
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Old 02-10-2015, 03:04 PM   #18
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Originally Posted by dedrington View Post
sounds like you are a patient customer. good example
Thank you dedington.
After 65 years I have learned that SCIT happens and you really can't change it no matter what you may think. I am glad my GREAT Ford dealer took care of it and will be back to normal.

BTW my dealer is Sanderson Ford Commercial truck shop in Glendale Arizona. They are great and have been taking care of my Georgetown since new. Oil changes, transmission flush, brake flush, grease and lube front end, and yes frontend alignments.
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Old 02-10-2015, 03:11 PM   #19
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Old 02-10-2015, 03:19 PM   #20
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Originally Posted by mark10361 View Post
How do you lock the steps in the storage position?

I simply take the magnet off the door though I keep a couple of spares.....and tape it to the door sensor and that keeps the switch the door is always closed even when it's open. Really comes in handy too when I have to park against a curb. Cost me a $100 ticket for staging my coach in front of my home with toad in the morning to leave after work opposite of the street traffic....apparently against the law but obviouslyClick image for larger version

Name:	ImageUploadedByForest River Forums1423603148.064987.jpg
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ID:	69454 the steps are street side so opening the door always catches the curb. I have taken to pulling away a few feet lifting the magnet to let the wife and out 220 pound mutt get in and I am on my way.


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