You don't want this to happen.

[Iggy]

Well I dropped off my Georgetown at my Ford dealer for checking my frontend alignment at 8 AM today.
Got a call at 10 AM and they told me that they had a minor problem with the steps and where it attached to the motorhome.

I didn't know Kwikee steps could become a spiral staircase?
The steps were out on the alignment rack and it got pushed back and totaled. Some minor damage to the molding around the steps.
They will buy and install news steps and replace the molding and paint it.

I wonder if they plan on charging me for the frontend alignment?
They are on top of this and apologies numerous times.
Life's too short to worry about the small stuff. Should be fixed in about a week.

Sorry about the blurry pictures from my phone.
Hopefully you can see how the steps are bent and the minor damage to the step molding.

[Frank-VA]

OUCH!!!!!!

[Cbretta]

Would not be a nice phone call to receive. But great they are fixing.

[dwaynerz]

As long as they are fixing their screwup, I would be a lot less angry. And it doesn't look like it has cost you any camping time yet this year so its all good. At least they didn't drive it off the alignment rack

[LittlePM]

WOW!!! I guess these things happen, I'm sure that was not a phone call that they wanted to make. As long as they make it right, it's all good.

[TURBS]

Darn iggy.
I hope they didn't align the coach like they aligned your steps for you! Lol
Glad there doing the right thing.

Btw I aligned my steps like that once...........

[bigben]

Tough Iggy. Glad they stood behind the fix. I had a similar instance on my SUV. It has electric deploying running boards. When the tire dealer was servicing, the mechanic lifted on the running board. Thankfully I noticed it right away, went back to the store and they fixed it. About a $2500 mistake and like you - they fixed it. Good luck and again - thanks for all your help to us new RVers.

[dutch]

Wow Iggy that looks bad glad it"s only going to take a week to fix all that.

[WDK]

Originally Posted by Iggy

Well I dropped off my Georgetown at my Ford dealer for checking my frontend alignment at 8 AM today.
Got a call at 10 AM and they told me that they had a minor problem with the steps and where it attached to the motorhome.

I didn't know Kwikee steps could become a spiral staircase?
The steps were out on the alignment rack and it got pushed back and totaled. Some minor damage to the molding around the steps.
They will buy and install news steps and replace the molding and paint it.

I wonder if they plan on charging me for the frontend alignment?
They are on top of this and apologies numerous times.
Life's too short to worry about the small stuff. Should be fixed in about a week.

Sorry about the blurry pictures from my phone.
Hopefully you can see how the steps are bent and the minor damage to the step molding.

Ouch is right.....whenever and wherever I take my coach in for service....I make sure they are locked in the storage position.....its a big step to get in of course but I have seen how close they park these things to others and I don't want them taking away what I think are perhaps a limited number of operations when they are in and out of it before they do give into some sort of defect.

WDK

[Iggy]

As I wrote in a previous message I needed some Georgetown parts information for my exterior damaged Georgetown 2012, 378TS.


A great direct contact for Georgetown parts information is:
Kathy and her direct phone number is 1-574-206-7617


Sorry no last name or emails address.


Very nice lady who gave me the part number for the Step Bezel that was damaged.


She did say that I must use a local RV dealer to buy the part because of the new FR policy she couldn't sell directly to me.


That's cool. My service advisor at Ford couldn't thank me enough for this information as well as my paint codes. Hopefully this will help expedite the repairs quicker.

[bigben]

Thanks again Iggy

[jlbreaux]

Well it sucks that it happened, the good thing is they owned up too it(unlike a campground owner I am dealing with). It is nice they called and told you what they did and in the same breath what they will do to correct the problem. Now that is good customer service and a dealership/business that takes responsibility of their actions, unlike the owner of Cajun Riviera in Holly Beach, La.

[cowboyfamily]

As a former mechanic I can tell you what happened. It's common practice to have the door open when driving a vehicle onto an alignment rack so you can look at the front tire to assure proper placement. If it was the main entry door than the mechanic was lazy and just didn't want to open the door every time so he locked it open. Now that being said I've drivin a couple motorhomes onto a rack and have kept the automatic stairs in mind. Glad they are fixing it and it should be a customer service issue and comp your alignment.

[mark10361]

How do you lock the steps in the storage position?

[rattleNsmoke]

You did mention to them a 'steps alignment', right?..

[dedrington]

sounds like you are a patient customer. good example

[ramair]

Sorry to hear about that, however glad that the Ford dealership has stepped up and is taking care of the problem. No one is perfect and everyone makes mistakes, its how you handle your mistakes is what sets you apart from the others.

[Iggy]

Originally Posted by dedrington

sounds like you are a patient customer. good example

Thank you dedington.
After 65 years I have learned that SCIT happens and you really can't change it no matter what you may think. I am glad my GREAT Ford dealer took care of it and will be back to normal.

BTW my dealer is Sanderson Ford Commercial truck shop in Glendale Arizona. They are great and have been taking care of my Georgetown since new. Oil changes, transmission flush, brake flush, grease and lube front end, and yes frontend alignments.

[oxcamper]

Fix Or Repair Daily!

[WDK]

Originally Posted by mark10361

How do you lock the steps in the storage position?

I simply take the magnet off the door though I keep a couple of spares.....and tape it to the door sensor and that keeps the switch closed....ie the door is always closed even when it's open. Really comes in handy too when I have to park against a curb. Cost me a $100 ticket for staging my coach in front of my home with toad in the morning to leave after work opposite of the street traffic....apparently against the law but obviously the steps are street side so opening the door always catches the curb. I have taken to pulling away a few feet lifting the magnet to let the wife and out 220 pound mutt get in and I am on my way.

WDK