Update, yes. Progress, not much. Basically Forest River has only approved to have the dealer to attempt to bend, pound, beat, or press the damaged crossmember back straight and weld in a new jack bracket (trimmed to compensate for any bend in the frame rail to make it straight) and replace the jack and install the "missing" jack leg brace. The dealer at this point has removed the jack and cut the bracket off the frame. FR seems to think there is no reason to replace the crossmember and doesn't want to get a legitimate frame shop involved in actually replacing the member. So the dealer, with direction from FR, has tried to use a hydraulic press/clamp type tool to flatten the points in the member which are buckled and in doing so, has created buckles in different areas of the member due to the fact that the frame is bent and is much more resistant to bending back straight than the member. Sooooo now we are waiting to find out what FR wants to do now that their instructions to the dealer are proving useless. Talking with a rep at FR has proven to be more confusing, as they say different things than the dealer says they have been told by FR. It's a a game of he said, she said, or didn't say, or we told them this, they didn't tell us that. Truly frustrating. Next week I plan on getting on a conference call with the FR rep and the service advisor at the dealership and possibly the owner of the dealership. In my opinion this whole problem is a bigger deal than FR seems to think it is or cares to admit. It's going on 5-6 weeks and we have very little faith that this will get resolved to any real satisfaction. They don't seem to want to discuss why the brace was missing and if that's what caused the failure but that one will go on when complete. Hopefully with the news that the attempted member repair got nowhere, FR will reevaluate the need for a specialized frame shop to get involved. I've talked with the local Ford dealer to find out who does their repairs on these types of chassis and have forwarded that to the advisor at the RV dealer. As you can assume we are not happy with the speed of this whole process and the absolute lack of communication between FR and the dealer, not to mention what I feel to be sidestepping the underlying issue of why this all happened in the first place. We just want this thing fixed, correctly, and have faith that it won't happen again. The reason for buying a brand spanking new rig was to avoid these type of situations, not put 1,000 miles on it then let it sit in a lot awaiting half assed repairs. Yes....I'm getting worked up a bit. I'll update when we get any new info.
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2013 Sunseeker 3170DS