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Old 04-09-2014, 08:30 PM   #41
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You're welcome. I'll post some more when we get it back or if anything interesting comes up while it's getting repaired.


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Old 04-29-2014, 05:07 PM   #42
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have you had any updates yet?
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Old 05-04-2014, 12:46 AM   #43
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Update, yes. Progress, not much. Basically Forest River has only approved to have the dealer to attempt to bend, pound, beat, or press the damaged crossmember back straight and weld in a new jack bracket (trimmed to compensate for any bend in the frame rail to make it straight) and replace the jack and install the "missing" jack leg brace. The dealer at this point has removed the jack and cut the bracket off the frame. FR seems to think there is no reason to replace the crossmember and doesn't want to get a legitimate frame shop involved in actually replacing the member. So the dealer, with direction from FR, has tried to use a hydraulic press/clamp type tool to flatten the points in the member which are buckled and in doing so, has created buckles in different areas of the member due to the fact that the frame is bent and is much more resistant to bending back straight than the member. Sooooo now we are waiting to find out what FR wants to do now that their instructions to the dealer are proving useless. Talking with a rep at FR has proven to be more confusing, as they say different things than the dealer says they have been told by FR. It's a a game of he said, she said, or didn't say, or we told them this, they didn't tell us that. Truly frustrating. Next week I plan on getting on a conference call with the FR rep and the service advisor at the dealership and possibly the owner of the dealership. In my opinion this whole problem is a bigger deal than FR seems to think it is or cares to admit. It's going on 5-6 weeks and we have very little faith that this will get resolved to any real satisfaction. They don't seem to want to discuss why the brace was missing and if that's what caused the failure but that one will go on when complete. Hopefully with the news that the attempted member repair got nowhere, FR will reevaluate the need for a specialized frame shop to get involved. I've talked with the local Ford dealer to find out who does their repairs on these types of chassis and have forwarded that to the advisor at the RV dealer. As you can assume we are not happy with the speed of this whole process and the absolute lack of communication between FR and the dealer, not to mention what I feel to be sidestepping the underlying issue of why this all happened in the first place. We just want this thing fixed, correctly, and have faith that it won't happen again. The reason for buying a brand spanking new rig was to avoid these type of situations, not put 1,000 miles on it then let it sit in a lot awaiting half assed repairs. Yes....I'm getting worked up a bit. I'll update when we get any new info.


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Old 05-04-2014, 08:30 AM   #44
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If it was me I might pull it from the RV dealer (if it is still safe to drive) and take it to a frame repair shop to get their opinion on how to repair and maybe get a cost estimate. Come to think of it, check with your insurance as it may be covered. Internal faults like if you had fire damage are normally covered. Let them fight with FR. Maybe you could get someone to look at it in the RV shop.
Usually with cars you have to remove all body parts or at least attachment points in the area before pulling the frame back into alignment. Not sure how you would do that with an RV or it would be a big job. At least make sure all the coach attachment points and even the coach body are not damaged since it appears the main frame rails are bent or twisted. The coach body could be twisted a little causing cracks or separations elsewhere on the body. Good luck.
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Old 05-04-2014, 08:41 PM   #45
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I'm just about to that point, unless they decide to outsource it this upcoming week. I'll bet they don't want to go that far because they know just how much work that really is getting body parts off. There are a couple body mounts that are slightly bent, not badly at all, but it does worry me a bit.


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Old 05-10-2014, 10:15 PM   #46
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Okay so on Wednesday, FR gave the dealer authorization to take the rig to the Ford-approved frame shop. It went out Thursday morning, now we are awaiting an estimate from them. Very happy now that things are progressing the way we had hoped.


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Old 05-10-2014, 10:58 PM   #47
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We had the same problem, we had the left side jack get bent but no damage to frame I called customer service at Big Foot they told to take back to dealer for repair it was missing the cross bracket also, the dealer contacted the company Big Foot and they sent cross bracket, jack & foot plate working fine now,the people at Big Foot told me that Forest River installed some coaches without that cross bracket
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Old 05-14-2014, 10:11 AM   #48
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My 2 cents for what its worth.. My 3120 did not come with Jacks or the brackets pre welded in place from the factory so I did plenty of research on my own from scratch.. what I came up with was the Big Foot system was still the best choice so I ordered up the kit, Got the brackets welded on at a shop and installed the jacks myself on weekend..

Last part was to instal the brace/brackets that connect the 2 back jacks.. I like to think of my self as being pretty good at putting things together and figuring things out.. but no matter what I did there was no way that brace was going to fit between them rear jacks...

Come Monday I was on the phone with Big Foot and they gave me some ideas to try, by Wednesday I was done and this was the 3rd day I was on the phone with them..by this time I was up to a engineer there and he looked up my order and found out they had shipped me the brace for something like a 18 wheeler model..

At this point (and were my story really begins) I ask the engineer if that brace was truly needed as the system look to be pretty strong as it was and I was told "Absolutely DO NOT use the Jacks with out the bracket" they did have issues and the frames would bend and do horrible damage with out it...

He sent me out the correct bracket the same day and it got installed and i've not had any issues.. Lucky? perhaps, sometimes that happens..but when something did not seem right I'm glad I checked..
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Old 05-14-2014, 10:16 AM   #49
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Yea it's all seeming to add up here. I really dot see how it was possible that they forgot this vital step.


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Old 05-14-2014, 10:39 AM   #50
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MKrase just wanted to add this to my last post.. I went back and looked at some of my old post about issues I've had and one of the worst ones was a Elect problem that could not be figured out after weeks and weeks of trouble shooting by the dealer and come to find out the factory had missed installing a simple fuse,, so yes it they do miss things..

With all the systems that go into making a Motor coach from scratch pretty much and the people involved I can see how it happens..

But I must truly say Forest River and Bclemens do there best to help and get issues addressed.. all the brands have there problems and If I was to buy another Coach tomorrow it would still be from the same dealer (my 3rd unit from them) and a Forest River product..
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