My apologies that things did not go as planned. Obviously the dealer is 90% of the customer experience so we rely heavily on their support. Who was the dealer in this situation?
As for the "custom" order. I try and tell all my sales guys, please let the customer know we will try and accommodate all realistic requests, but we cannot guaranty them.
We are not a custom builder. While NO would probably be a more efficient response for reasons just like this, we want to help where we can. The nature of assembly line process rears its ugly head when they build 100 units one way and we try and get them to build one unit a different way and then go back to the old way. IF the request makes sense, I try to make sure we just build it that way going forward. I'd be curious to know what the special build was.
PLEASE do not send questions via Private Message, my inbox fills up too quickly. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only (VIN, Contact info or things you do not want the public to see).